Mpho Maunatlala

Dedicated and highly organised Administrative Professional with extensive experience providing administrative, operational and records management support within the North-West University environment. Experienced in coordinating administrative processes, managing confidential records, verifying documentation, maintaining databases, preparing reports, scheduling meetings, responding to stakeholder enquiries and supporting institutional operations in compliance with university policies and procedures. Skilled in document management, data administration, stakeholder communication and office coordination, with proficiency in Microsoft Office, CRM, Anthology, VSS and other digital systems.

Recognised for exceptional attention to detail, professionalism, strong organisational skills and the ability to manage multiple priorities while delivering accurate, efficient and client-centred administrative support.

OPERATIONS TECHNICAL SUPPORTER (REGISTRAR-SALA LOGISTICS: TIMETABLES AND ASSESSMENTS) at NORTH-WEST UNIVERSITY (2026-04 – Present)

• Provide operational and technical support for online assessments and examinations across the University.
• Review and analyse online assessment incidents flagged by digital proctoring systems in accordance with institutional policies and procedures.
• Verify examination integrity by analysing recordings, system logs and supporting evidence.
• Compile accurate documentation and evidence for disciplinary processes while maintaining complete audit trails.
• Assist with the operational coordination of online assessments and examinations to ensure smooth delivery.
• Monitor assessment systems and identify operational or technical issues requiring escalation.
• Liaise with students, academic departments, IT Services and assessment units to resolve technical and operational enquiries.
• Maintain confidentiality and security of examination materials and student information at all times.
• Support quality assurance by ensuring assessment processes comply with University policies and procedures.
• Prepare reports and maintain accurate administrative records relating to incidents, assessments and operational activities.
• Provide administrative support during high-volume assessment periods while ensuring attention to detail and adherence to deadlines.
• Collaborate effectively with internal stakeholders to ensure efficient assessment operations and continuous service delivery.

FACILITATOR at BRIGHT IDEAS COLLEGE (2026-02 – 2026-03)

• Facilitate structured learning programmes in agribusiness and entrepreneurship for diverse groups of beneficiaries
• Develop and deliver lesson plans aligned with unit standard requirements (e.g. us 119673)
• Guide learners through topics such as entrepreneurial skills, opportunities, strengths & weaknesses, and risk management
• Create and manage learner registers, attendance records, and administrative documentation
• Assist learners with programme onboarding, including contract completion and verification of personal details (e.g. tax numbers)
• Conduct assessments, marking, moderation, and feedback in line with poe (portfolio of evidence) requirements
• Design and implement interactive activities, games, and practical exercises to enhance engagement and understanding
• Provide ongoing learner support, motivation, and coaching throughout the programme
• Maintain effective communication with learners regarding tasks, deadlines, and expectations
• Ensure a structured and inclusive 8-hour daily learning environment

CENTRAL ADMISSIONS HUB (F20 CAH TEMP) at NORTH-WEST UNIVERSITY (2024-08 – 2025-04)

• Processed and reviewed student applications using crm and anthology systems.
• Assisted students with applications, course changes, and document submissions.
• Managed email and telephonic enquiries professionally and efficiently.
• Supported recruitment and admissions administration processes.
• Maintained accurate digital records and uploaded documentation.
• Provided front-desk support and assisted with high-volume administrative tasks in a fast-paced environment.

RECORDS AND REGISTRATIONS TEMP at NORTH-WEST UNIVERSITY (2024-02 – 2024-07)

• Assisted with records management and administrative support functions.
• Managed student enquiries and provided front-desk client service.
• Worked on the vss system to process and maintain student information.
• Compiled and organised academic documentation and syllabi.
• Supported supervisors with daily administrative and operational tasks.
• Maintained accurate filing and record-management practices.

UODL TEMP at NORTH-WEST UNIVERSITY (2023-09 – 2023-12)

• Organised, counted, and packaged examination papers for multiple centres.
• Assisted with logistical coordination and document handling.
• Maintained accuracy and confidentiality when processing examination materials.

CEREMONIES AD-HOC 2023 at NORTH-WEST UNIVERSITY (2023-05 – 2023-09)

POST GRADUATE DIPLOMA IN MANAGEMENT in Management – NORTH-WEST UNIVERSITY (2025)

BACHELOR OF ARTS in INDUSTRIAL AND ORGANISATIONAL PSYCHOLOGY WITH LABOUR RELATIONS MANAGEMENT – NORTH-WEST UNIVERSITY (2024)

SECONDARY SCHOOL – HOERSKOOL BEN VORSTER (2018)

PRIMARY SCHOOL – UNITY PRIMARY (2013)

KINDERGARDEN & PRE-SCHOOL – RAINBOW PRE-SCHOOL & RAINBOW COMBINED (2006)