Mxolisi N
Customer Service Advisor
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About
I believe that I am eminently suitable for the position as I have a strong interest in Customer Relations Specialists, and I also gained a valuable experience through working as a Customer Service Advisor where I was responsible for assisting customers with their Retail Online Orders, canceling, changing some information including updating shipping addresses and payment methods. I am self-motivated, fast learner, diligent individual, committed to achieving high standards of competence and professionalism in whatever I do. I have the right combination of skills and experience and I also bring an additional quality of problem solving ability acquired throughout the years.
Experience
Customer Service Advisor at Webhelp (UK Based Client) (2022-04 – Present)
Customer Service Advisor at Webhelp (USA Based Client) (2021-01 – 2022-04)
- Career Growth
1st Line Technical Support at Merchants servicing Vodacom (2018-09 – 2021-01)
- Career Growth
Business Customer Care Consultant at Merchants servicing Vodacom (2017-11 – 2018-09)
- Moved to Technical Support
Debt Collector (inbound and outbound) at NDS Credit Management (2016-02 – 2017-05)
- Retrenched
Site Clerk at Franki Africa Geotechnical Pty Ltd (various sites) (2013-08 – 2015-03)
- Project(s) Completed
Admin Assistant / Data capturer at Franki Africa (Pty) Ltd Geotechnical Ltd (2008-06 – 2010-08)
- Retrenched
Education
Grade 12 – Morris Isaacson High (2004)
Basic Computer Certificate – Ipelegeng Skills Development Centre (2008)
National Certificate: Contact Centre – NQF Level 2 – Prodigy Business Academy (2011)
