Nadeema Petersen

I am goal orientated and enjoy interacting with people therefore I feel I would be well suited to a position involving client liaison. I am committed to giving 100% in everything I do, therefore a career where there is room for advancement based on performance is a position I am actively seeking.

Creditors clerk - Waste Carriers

(2020-09 - 2021-03)

Temporary position

• Preparing weekly and monthly reports
• Processing of daily and monthly invoices for payment across group
• Prepare BOL for bank imports (Preparing the bank for payments)
• Reconciliation of all monthly and daily creditor payments
• Processing all Property Utilities for the group
• Monitoring AP and Age Analysis
• Liaising with creditors for outstanding invoices and statements
• Creating Purchase orders and link to invoices
• Assist Managing director with Adhoc Tasks
• Prepare audit reports
• Capture monthly fleet cards and credit cards for group
• Keeping all creditors records up to date (Physical and electronic)
• Assisting in debtors department when required
• Assist accountant with financial reports
• Bargaining Council Queries and Payments
• Monitoring of fuel levels
• Ensuring Credit limits for fuel is always paid
• Ensuring Disposal is reconciled and Paid by deadline to ensure trade discount received
• Assisting with Debtors as required

Creditors clerk - Waste Carriers

(2021-11)

Creditors clerk - Wasteplan

3 month contract

• Preparing weekly and monthly invoices for payment
• Following up on outstanding supplier invoices to ensure that all are captured before the weekly or monthly deadlines
• Creating Purchase Orders as requested by the different departments

Events Co Ordinator - Thorburn Security

Contract ended

• Preparing and submitting quotes
• Preparing and submitting Money Requests
• Recon and auditing events
• Payments of staff after events
• Handling of queries from clients via email or telephone

Helpdesk Analyst - BCX- Business Connection

(2013-11 - 2018-09)

• Logging of service calls, email and telephonically
• Telephonic and email queries
• Daily Masana reporting

Stock Administrator - BCX- Business Connection

(2014-04 - 2015-09)

• Booking out of spares on Pastel
• Follow up with suppliers with current and back orders
• Preparing payments for monthly payments
• Weekly and Monthly stocktakes for field techs

Service Administrator-Team Leader/Branch Manager Assistant - BCX -Killarney

• Wave billing daily
• Navision posting and shipping daily
• Navision quotes
• Logging of leave and sick leave for techs and warehouse staff
• Capturing overtime and standby
• Attending monthly signoff meetings for Engen Retail and commercial
• Preparing Engen KPI's
• Presenting Monthly KPI's to Engen Area managers
• Engen adhoc billing on Engen vendor extranet
• Submitting of Adhoc jobcards to commercial and retail
• Attending Engen Commercial meetings weekly
• Capture Engen Adhoc (commercial and retail) on Navision
• Telephonic and email queries
• Liaising with Anthea from Engen telephonically and by email
• Arranging stocktakes for techs
• Dealing with techs stock queries
• Travel arrangements for techs
• Closing and updating Total calls
• Submitting all completed Total jobcards
• Arranging internal and external training for workshop and field technicians
• Ensuring that Sla's are met by daily following up with techs to ensure calls does not breach
• Ensuring that PM's and Calibrations are completed before due dates (daily follow ups and reports to branch manager)
• Updating jobcards on Simplicity when needed
• Completing quotes for customers as per request
• Completing payment requisitions for suppliers
• Sourcing quotes from suppliers
• Purchasing of PPE for field and workshop staff

Admin assistant - BCX-Newlands

Resignation

• Create expense requisitions for stationery & other office expenses
• Request adhoc payments
• Prepare & control supplier invoice submission
• Adhere to company ordering procedure
• Daily kitchen consumable stock take
• Petty cash issue and control
• Collate monthly payroll export for Admin and submit to Head office
• Day-to-day assistance of Support staff and Reception
• Arrange fast and efficient resolution of maintenance issues including follow up
• Organise in-house & client beverages and entertainment
• Assist HR/Branch Manager in whatever may arise
• Purchase orders
• Create expense requisitions for Newlands office purchases
• Obtain correct authorization
• Acquire specific monthly invoices and email to Creditors dept
• Complete expense requisition for office expenditures
• Create monthly recurring office expenditure PO's on Navision
• Generate and request Purchase Orders for all internal and personal hardware
• Complete paperwork and submit to Receptionist for courier
• Weekly payments - ensure documentation is correct, submit for payment, follow up, forward eft confirmations to vendors if required
• Supplier invoices for general expenses - tie up invoices, match to requisitions, forward necessary to Bloemfontein
• Complete payroll imports for UCS TS – send to Head office
• Ensure that paper and printer cartridges are stocked
• Kitchen consumables
• Annual TV licenses / Post Office Box
• Monthly DSTV, Donations
• Newspaper Subs
• Daily Milk & Bread
• Collect sick certificates and forward to ESS dept
• Ordering of diaries / branded stationery
• Arrange month end birthday and long service celebrations
• Update monthly Charity Schedule
• Compile CSI information annually
• Coordinate driver's daily route
• Log calls with landlords or service provider (aircon, lights, plumbing)
• Follow up on resolution
• Obtain necessary authorizations
• Obtain quotes if necessary
• Co-ordinating new employees seating/furniture requirements
• Re-ordering of furniture etc
• Point of contact on site contracts pertaining to shared office equipment (eg printers)
• Relieve on switchboard
• Assist with process for sim card or cellphone upgrades (Vodacom)
• Wellness initiatives

Receptionist and Administrator - Early Bird services/Mastercare

(2007-09 - 2012-10)

• Managing of switchboard and directing calls
• Logging service calls as and when appliances are dropped off / received
• Telephonic customer queries
• Welcoming and assisting walk in clients with new contracts or queries
• Updating customer contract details as they are received
• Following up with dealers/Dealer queries on appliances repair time
• Placing orders for spare parts as well as following up on spares ordered
• Daily Banking
• Managing of Petty cash
• Weekly mail sorting and distribution
• Managing petrol payments for branch vehicles

Area Services Manager - Early Bird services/Mastercare

(2012-10 - 2013-09)

Promoted to Area Services Manager in September 2012

• Managing of Call Centre and Call Centre staff
• Ensuring that all Branches in my area operates and runs smoothly and effectively
• Responsible for OJR and TAT systems
• Attend to all escalated customer queries (telephonic and email)
• Ensuring that the spares are followed up on a daily basis to ensure the smooth running of the workshop as well as dealing with escalations of spares not arriving timeously
• Logging of service calls
• Daily reports feedback to the branch manager
• Ensuring that job efficiency and productivity is met in all the branches
• Training of Call Centre staff where there is a need or a weakness in a role
• Overseeing leave / sick leave etc at the branches
• Ensuring that the 14 day SLA is met

Princeton Senior Secondary School (1993)

NQF level 4 - Supervisor /Team leader - Dyna Training

NQF Level 5 - Management - Dyna Training