Natsayi Sibanda

Results-driven Operations Coordinator and Senior Administrator with over 25 years of progressive experience across financial services, media, and technology sectors. Proven track record in cross-functional coordination, contract and procurement administration, and operational governance. Adept at managing complex workstreams, stakeholder relationships, and executive-level documentation.

Known for meticulous attention to detail, proactive problem-solving, and the ability to thrive in fast-paced, deadline-driven environments.

Operations Coordinator - Lesaka Technologies

(2026-02)

• Track and organise operational tasks, maintain action logs, prepare meeting notes, and ensure deadlines are met across multiple workstreams.
• Facilitate smooth task handovers between Operations, Finance, Tech, Commercial, and People teams; manage pre-read documentation and meeting agendas.
• Prepare and format operational reports, business cases, and submissions; consolidate inputs and maintain version control across stakeholder groups.
• Maintain contract repository, track renewals, assist with procurement paperwork, and manage purchase orders and invoices.
• Process purchase orders, track departmental spend, and ensure compliance with documentation standards and financial governance frameworks.

Administrator - Multichoice South Africa

(2017-01 - 2026-01)

• Managed end-to-end contract lifecycle: drafting MSAs, SOWs, NDAs, DPAs, and summary contract sheets in line with company policy and DOA requirements.
• Processed Opex and Capex purchase orders, ensuring compliance with procurement governance policies.
• Coordinated contract execution through the Signing Hub platform; followed up with signatories to ensure timely completion.
• Liased with Legal teams and vendors to conclude contract negotiations; maintained a compliant and up-to-date contract register.
• Captured asset details on the Fixed Asset Register; attended to Finance queries on purchase orders and payments.
• Coordinated internal and external events; processed executive expense claims and managed travel arrangements for Heads of Departments.
• Ensured office efficiency by maintaining operational processes, team resources, and day-to-day administrative support.

Employee Benefits Administration Manager - ABSA Actuaries & Consultants

(2006-02 - 2016-10)

• Responsible for a portfolio of clients.
• Attending and presenting monthly admin reports to trustees and admin committees.
• Checking monthly and quarterly admin and cash flow reports.
• Attend to audit queries on annual financial statements and attend all meetings with audit team.
• Prepare monthly asset and liability matching reports.
• Attend to all SARS and REG 28 queries.
• Prepare benefit statements.
• Checking and authorise all payments.
• Checking and authorising monthly contribution reconciliations.
• Checking daily and annual switches and life cycle switches.
• Liaise with Fund Consultants on all queries.
• Liaise with Actuarial department on all valuation queries.
• Attend to and liaise with asset managers on investment and disinvestment queries.
• Prepare and submit annual PAYE recons.
• Attend to all client queries.
• Experience of client facing roles.
• Attend to all day to day admin issues.
• Arrange and coordinate meetings.
• Managing a team and attend to all staff issues.
• Ensure all deadlines are met as per agreed SLAs.
• Attend monthly management meetings.
• Arrange team meetings and workshops.
• Report to Regional Manager on progress and issues.
• Knowledge of planning and execution.
• Prepare and report on productivity stats for the team.
• Monitor staff Performance Development as per agreed objectives by having regular one-on-one meetings with all staff.
• Responsible for the team to adhere to all policies and processes as required by management.
• Training and mentoring of new staff and provide refresher training to all staff members.
• Approve and monitor staff leave lodged via the payroll system.
• Strong influence and communication skills.

Employee Benefits Fund Administrator - Glenrand Employee Benefits, Johannesburg - Johannesburg

(2005-01 - 2006-02)

• Administered Retirement, Pension, and Provident Funds, ensuring accurate record-keeping and timely processing of contributions and withdrawals.
• Processed and managed claims, renewals, and new business, following established procedures and guidelines.
• Handled bank administration tasks, including fund transfers, reconciliations, and maintaining accurate records.
• Administered investment portfolios, monitoring performance, and ensuring compliance with investment strategies.
• Managed risk products, specifically death and funeral claims, by processing claims, verifying documents, and ensuring prompt payments.
• Assisted with customer onboarding, providing support and guidance to new clients, and ensuring a smooth transition.
• Handled policy anniversary administration, sending out renewal notices, and managing policy updates.
• Collaborated with the accounting team to ensure accurate financial reporting and record-keeping.
• Stayed updated with industry regulations and best practices, implementing any necessary changes.
• Provided excellent customer service, responding to inquiries, and resolving issues promptly.

Employee Benefits Fund Administrator - Momentum Employee Benefits, Johannesburg - Johannesburg

(2001-03 - 2004-12)

• Administered Retirement, Pension, and Provident Funds, ensuring accurate record-keeping and timely processing of contributions and withdrawals.
• Processed and managed claims, renewals, and new business, following established procedures and guidelines.
• Handled bank administration tasks, including fund transfers, reconciliations, and maintaining accurate records.
• Administered investment portfolios, monitoring performance, and ensuring compliance with investment strategies.
• Managed risk products, specifically death and funeral claims, by processing claims, verifying documents, and ensuring prompt payments.
• Assisted with customer onboarding, providing support and guidance to new clients, and ensuring a smooth transition.
• Handled policy anniversary administration, sending out renewal notices, and managing policy updates.
• Collaborated with the accounting team to ensure accurate financial reporting and record-keeping.
• Stayed updated with industry regulations and best practices, implementing any necessary changes.
• Provided excellent customer service, responding to inquiries, and resolving issues promptly.

Employee Benefits Fund Administrator - Hollard Employee Benefits, Johannesburg - Johannesburg

(1998-08 - 2001-02)

• Processed member contributions, claims, and benefit calculations for retirement and risk fund portfolios.

Retirement Funds Intermediate Certificate - Insurance Institute of South Africa

National Qualification Framework Assessor - Very Cool Ideas

Diploma - Secretarial Studies - Academy of Learning