Neil van Rooyen

IT Support Analyst

Talent

Cape Town, City of Cape TownMember since October 24, 2024

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About

A highly motivated and dedicated IT support analyst with over 20 years of experience in resolving complex hardware, software, and network issues. Known for a passion for problem-solving and a commitment to delivering high-quality results, I specialize in minimizing downtime and maximizing productivity. My extensive experience allows me to quickly adapt to any support environment, ensuring seamless operations and efficient resolutions.

Experience

Work Experience

2018 – 2024 | Unique IT Assist | Self-employed

IT expert providing comprehensive IT support, hardware/software solutions, data management, training, and design services for optimal business operations.

On-site and remote desktop support
Hardware and software setup
PC, laptop, printer and ups maintenance
Photo restorations
Data backup, disk cloning and recovery
Photo and image touch-ups and graphic design
Microsoft Word, Excel, PowerPoint, Outlook
Training and assistance including formulas & VBA scripts.
Microsoft 365 installation and training
Google drive, Gmail, Google Sheets
Mobile and tablet setup and syncing

2018 – 2023 | ConnectaQuote | IT Administrator / Call Centre Agent

Enhanced operational efficiency by managing IT requirements for 100+ call centre agents. Demonstrated resilience by maintaining system uptime and agent productivity amidst COVID-19 restrictions and frequent load shedding.

On-site and remote staff / agent desktop support
Hardware setup and pc / laptop maintenance and repairs
Software setup – various applications
Setup of additional networks and cabling 40+ agents.
Inventory management
Security measures for homeworking agents
Scripting using AHK (auto hot key) to accommodate incompatibilities with windows 11.
Tracking and monitoring
Equipment return policies
Remote access solutions
Setting up of wallboards for various departments.
Ensure compliance with legal and regulatory needs

JD Group | Client Service Application Support Officer | 2015- 2018

The largest furniture & appliance discounter in southern Africa. Extensive SharePoint 2007/2010 development, admin, & training.

SharePoint 2007 / 2010 Dev, Admin and Training
Desktop / client support
Intranet web design
Graphic design (photoshop)
Business intelligence user support agent
Quality assurance and report balancing
Reported discrepancies to users and developers
Log and manage incidents / queries and follow-ups
Conducted first line support to business users
Managed, Executed and Monitored Bulk SMS requests
Managed and coached ad-hoc data requests
Controlled data structures and user security
Customer liaison
Align with business objectives
Address business requirements
Respond to business inquiries

2013- 2015 | EOHMS (Contracted to JD Group, Section 197) | Client Service Application Support Officer

SharePoint development, administration, and user enablement.

SharePoint 2007 / 2010 Dev, Admin and Training
Desktop / client support
Intranet web design, graphic design (photoshop)

JD Group | Systems & Administration Officer & Client Service Application Support Officer | 2008-2013

SharePoint development, administration, and user enablement, possessing a strong foundation in desktop support, intranet design, and graphic design.

SharePoint 2007, 2010 Dev, Admin and Training
Admin & Maintenance ServiceDesk Plus, E-Learning
Intranet Web Design, Graphic Design - Photoshop
Data Mining & Business Intelligence User Support
Quality Assurance and Report Balancing
Log and manage user incidents/ queries
Manage data structures and user security
Support and training on JustEnough, ProClarity, Business Reporter, Campaign Manager, EDM

2007-2008 | MTC Computers (sub-contractors to JD Group) | IT Specialist / Administrator

IT technician offering comprehensive hardware and software solutions, including repairs, installations, networking, and user support.