Neliswe Nzalela

I am a passionate person who is goal driven and willing to work hard and gain knowledge and I am writing to express my interest in the Customer Service position as advertised. With a diverse background in customer service, call center operations, and sales, I am confident in my ability to contribute effectively to your team.

In my most recent role at Merchants International BPO Company, I excelled in issue resolution, data management, and order processing, ensuring high levels of customer satisfaction. Prior to that, at Italk Financials (ABSA Campaign) Company, I demonstrated my ability to identify learning needs, conduct training, and maintain accurate learner records. Additionally, my experience at MiWay Company honed my sales skills and commitment to compliance.

As a dedicated and adaptable remote customer service representative, I am passionate about delivering exceptional service and fostering positive customer relationships. I possess excellent communication and active listening skills, proficiency in CRM software and remote communication tools, and a strong problem-solving ability.

About the opportunity to leverage my skills and experiences to contribute to your team’s success.

In my most recent role at Merchants International BPO Company, I excelled in issue resolution, data management, and order processing, ensuring high levels of customer satisfaction I worked the for 1 year. Prior to that, at Italk Financials (ABSA Campaign) Company, I demonstrated my ability to identify learning needs, conduct training, and maintain accurate learner recordsi worked the for 1 year 8 months. Additionally, my experience at MiWay Company honed my sales skills and commitment to compliance I worked for 1 year.

I did my matric 2018 got a higher certificate and I am willing to upgrade my subjects .

I did short course of HR certificate certificate

Short course of Customer service knowledge

Short course of Hospitality and tourism management

Short Course of Digital Marketing