Ngwanamphaga Eunice Manasoe

To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.

Call Centre Agent (Debt Collector) - Hahn Collection

(2024-04 - 2025-11)

• Listen to customers questions and concerns and provide answers or responses.
• Answering outbound and inbound calls.
• Provide information about products and services.
• Respond to customers inquiries via phone, emails and sms.
• Resolve customers complaint and escalate issues to appropriate department.
• Answering phone calls, messages or emails.
• Taking orders, calculate charges, process billing and payments.
• Arranging payment method.

Administration Clerk and Queue Marshall - Rabie Ridge Clinic

(2021-07 - 2023-06)

• Data capturing.
• Completion of clients records and updating of clients infrastructure.
• Complying monthly statistics
• Answering phone calls.
• Filling and retrieval of files.
• Make necessary appointments for services using the appointment method in various clinic.
• Bookings clients for next appointments.
• Welcoming Patients and visitors.
• Screening Patients.
• Controlling ques, direct clients to appropriate area.

Educational and General School Assistant - Dr Mathole Motshekga Primary School

(2020-02 - 2021-06)

• Cleaning of school grounds and yard.
• Cleaning of toilets and basins.
• Cleaning of school classrooms and staff rooms.
• Cleaning of office and preparing of facility for meetings.
• Photocopying school work for learners and staff.
• Assistanting on typing school work for learners and staff.
• Printing out learners works and staff.
• Typing of documents for learners or teachers work.
• Assisting of learners transfers and admissions.
• Assisting teachers with school work for learners.

Store Assistant - Shoprite

(2017-03 - 2018-06)

• Providing exceptional customer service.
• Processing sales.
• Maintaining a clean, organized and welcoming store environment.
• Weighing packages and labeling them appropriate.
• Pulls and packs product based on daily orders.
• Packing stock on shelves.
• Move packages to the correct location.

Level 4 - General Office Administration - Funda Institute (2023 - 2023)

Level 5 - Shemtrac - Funda Institute (2023 - 2023)

Level 3 - Safety Health And Environment Representative, First Aid, Fire Fighter - Funda Institute (2022 - 2022)

Level 3 - End-user (computer Literacy) - Greater Midrand Development Centre (2022 - 2022)

Level 4 - Transport and Logistics - South West Gauteng College (2016 - 2016)

Matric - Grade 12 - Makwetle Senior Secondary School (2013 - 2013)