Selby Phala
Debt Collector / Call Centre Agent
Talent
Benoni, Ekurhuleni Metropolitan MunicipalityMember since October 18, 2022
CRM systemsData CapturingProblem solvingCall managementReport writing
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CRM systemsData CapturingProblem solvingCall managementReport writing
About
Sending and receiving emails from/to clients Data Capturing and familiar with CRM systems Resolving client disputes and ensuring client satisfaction/ Problem solving
Experience
Debt Collector / Call Centre Agent at Hammond Pole Attorneys (2015-01 – 2022-12)
- Sending and receiving emails from/to clients
- Data Capturing and familiar with CRM systems
- Resolving client disputes and ensuring client satisfaction/ Problem solving
- Making of arrangements using various systems (Voyager, Excalibur)
- Handling outbound and inbound calls. Call management
- Meeting monthly targets by arranging PTPs and debit orders also updating client information when needed
- Filling, tracking and interpretation of client documents
- Report writing
- Daily usage of microsoft office (MS Word, Excel, Powerpoint)
- Tracing of debtors using tracing systems. CPB, Smarttrace and XDS
Education
Higher Certificate in Marketing – UNISA (2025-12)
Higher Certificate in Legal Studies – Varsity College (2019-12)
Senior Certificate (Amended) – Mabuya Secondary School (2024-12)
Skills
Debt Collector / Call Centre Agent
