Selby Phala

Sending and receiving emails from/to clients Data Capturing and familiar with CRM systems Resolving client disputes and ensuring client satisfaction/ Problem solving

Debt Collector / Call Centre Agent at Hammond Pole Attorneys (2015-01 – 2022-12)

• Sending and receiving emails from/to clients
• Data Capturing and familiar with CRM systems
• Resolving client disputes and ensuring client satisfaction/ Problem solving
• Making of arrangements using various systems (Voyager, Excalibur)
• Handling outbound and inbound calls. Call management
• Meeting monthly targets by arranging PTPs and debit orders also updating client information when needed
• Filling, tracking and interpretation of client documents
• Report writing
• Daily usage of microsoft office (MS Word, Excel, Powerpoint)
• Tracing of debtors using tracing systems. CPB, Smarttrace and XDS

Higher Certificate in Marketing – UNISA (2025-12)

Higher Certificate in Legal Studies – Varsity College (2019-12)

Senior Certificate (Amended) – Mabuya Secondary School (2024-12)