Ningi Msimango

A dedicated and customer-focused Banking and Client Services Professional with over 10 years of combined experience in banking, financial services, sales, retail, and merchandising. Possesses proven expertise in relationship management, portfolio servicing, customer support, digital banking assistance, and resolving complex client queries. Strong knowledge of banking and financial products, customer retention strategies, and cross-selling opportunities, coupled with excellent communication skills, attention to detail, and the ability to build long-term client relationships, consistently enable delivery of exceptional customer experiences.

Private Service Advisor - First National Bank

(2017-11 - 2026-05)

• Managed and maintained a designated portfolio of Private Wealth and Private Banking clients.
• Built and maintained strong long-term relationships with clients.
• Provided guidance on wealth creation, wealth accumulation, and wealth preservation strategies.
• Handled transactional and complex client queries relating to credit cards, home loans, vehicle finance, and estate planning.
• Assisted clients with digital banking platforms and online banking functionality.
• Processed and finalized new business applications and transactions within required turnaround times.
• Identified client needs and maximized cross-selling opportunities across FNB and FirstRand Group products and services.
• Monitored sales and service activities to achieve revenue, retention, and service targets.
• Resolved client complaints efficiently while maintaining exceptional service standards.
• Ensured compliance with banking policies, procedures, and regulatory requirements.

Sales Consultant - Lifestyle Financial Services

(2014-06 - 2017-10)

• Assessed customer requirements and recommended suitable products and services.
• Built and maintained strong relationships with prospective and existing clients.
• Identified new business opportunities through networking, cold calling, and lead generation.
• Conducted needs analysis to provide tailored financial solutions.
• Promoted additional products and services to maximize sales opportunities.
• Achieved sales targets and contributed to overall business growth.
• Maintained accurate customer records and follow-up activities.
• Provided excellent after-sales support to improve customer retention.

Cashier / Till Operator - Pick n Pay

(2011-03 - 2014-05)

• Operated point-of-sale systems, cash registers, and card payment devices.
• Processed cash, debit, and credit card transactions accurately.
• Assisted customers with product enquiries and provided excellent customer service.
• Processed returns, exchanges, and customer complaints.
• Balanced cash drawers at the beginning and end of each shift.
• Maintained accurate financial records and daily transaction reports.
• Ensured safe cash handling procedures were consistently followed.
• Contributed to maintaining a positive shopping experience.

Merchandiser - Nestlé Field Services

(2005-08 - 2010-07)

• Monitored daily inventory levels to prevent stock shortages and overstocking.
• Replenished shelves and maintained product displays.
• Removed expired or damaged products from shelves.
• Organized backroom storage areas.
• Submitted warehouse orders and participated in stock counts.
• Ensured merchandising standards were consistently maintained.
• Assisted with inventory management and stock control processes.

National Certificate - Banking - The Facilitation Workshop (2019)

Assistant Management - Alberton College (2001)

National Senior Certificate - Matric - Jajile High School (1999)