Nokulunga Maphalala
Call Centre Agent
Johannesburg, City of Johannesburg Metropolitan MunicipalityMember since November 17, 2022
Inbound and Outbound
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About
I seek challenging opportunities where I can fully use my skills for the success of the organization.
Experience
Call Centre Agent - Credit Solution Services
(2018-01 - 2022-12)
- Answering Inbound and outbound calls
- Calling customers and make arrangements via cash and Debit Orders
- Responding to the customer email, handling customer complain, questions issues and concerns
- Developing payments plan, locating debtor's to begin the process, Nagotiating debt payments, settlements on renewable debt
- Monitoring assign accounts
Call Centre - Nutun
(2023-01)
- Answering Inbound and outbound calls
- Calling customers and make arrangements via cash and Debit Orders
- Responding to the customer email, handling customer complain, questions issues and concerns
- Developing payments plan, locating debtor's to begin the process, Nagotiating debt payments, settlements on renewable debt
- Monitoring assign accounts
Education
NATIONAL SENIOR CERTIFICATE - Umbelebele High School (2002-12)
CALL CENTRE AGENT - Corner Stone (2016-12)
Fire Fighter 1and 2 Basic Ambulance Course - Impact Emergency Technology (2012-12)
Skills
Call Centre Agent
