Thato Mashilo
First Line Support Agent
Talent
71 Kapok street Unit 7, Glenwood Estate, Lynnwood, PretoriaMember since August 28, 2026
Email setup IMAP/POP3/SMTP
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Email setup IMAP/POP3/SMTP
About
Ticketing system (Escalating tickets to T2) Creating and updating tickets Router Configurations
Experience
First Line Support Agent - Merchants Vodacom Business Unit
(2020-01 - 2024-12)
- Ticketing system (Escalating tickets to T2)
- Creating and updating tickets
- Router Configurations
- Network Troubleshooting (Fibre, Wireless, 5G & 4G services)
- Wi-fi password change
- Data top up
- Port Forwarding(NAT)
- VoIP configuration and troubleshooting
- Email setup IMAP/POP3/SMTP
- Arranging access to Data Centre
First Line Support Agent - MTN Group (Supersonic)
(2024-11 - 2025-07)
- Assisting with billing queries
- Sales order follow up
- Router Configurations
- Ticketing system (Escalating tickets to T2 and FNO Such as Vumatel, Openserve, FrogFoot)
- Network Troubleshooting (Fibre, Wireless, 5G & 4G services)
- Wi-fi password change
- Data top up
Technical Support Agent - Herotel
(2025-08)
- Router Configurations
- Network Troubleshooting (Fibre and Wireless services)
- Wi-fi password change
- Port Forwarding(NAT)
- VoIP troubleshooting
- Email setup IMAP/POP3/SMTP
- Logging Call-out job cards
- Escalating tickets to NOC
Education
High school Diploma - Alfred B Makapan High School (2010-01 - 2010-12)
National Diploma - Diploma in Law - University of South Africa (2025-01 - 2025-12)
Certificate of achievement - Network Fundamentals series - LinkedIn Online & Herotel eLearning (2024-01 - 2025-12)
Skills
First Line Support Agent
