Nothando Sphiwe Mashiane

NATURE OF EMPLOYMENT: Part-Time Employed

NAME OF EMPLOYER / COMPANY: Aprons by Charmaine

NAME OF POSITION: Executive Assistant

RANK OF POSITION: Mid-Level

START DATE: 6 January 2020

END DATE: 31 December 2023

DESCRIPTION OF DUTIES

• Started as a Personal Assistant (Jan 2020 – Jan 2021), managing scheduling, client communication, and daily admin tasks, quickly adapting to remote work during covid-19.
• Promoted to Administrator (Jan 2021 – Jan 2023), overseeing operations, supplier communication, record-keeping, and digital coordination.
• Advanced to Executive Assistant (Jan 2023 – Dec 2023), providing high-level administrative and personal support to the business owner.
• Coordinating meetings, appointments, and travel arrangements for the CEO.
• Managing complex schedules and ensured minimal conflicts.
• Monitored CEO executive inboxes and prioritized urgent messages.
• Acted as a liaison between executives and internal/external stakeholders.
• Prepared and formatted presentations, reports, meeting agendas, and minutes.
• Supported with data entry, record keeping, and document review.
• Liaising with suppliers and clients to ensure seamless execution.
• Manage invitations, RSVPs, and event follow-up documentation.
• Conducted background research and summarize findings to support CEO decision-making.
• Developed and used an automated Excel template to monitor budgets and track expenses,

ensuring accurate financial reporting and improved cost management.

• Managed inventory of materials and supplies, ensuring accurate stock levels.
• Tracked incoming and outgoing items to reduce discrepancies.
• Compared supplier products to balance quantity and quality, ensuring optimal procurement.
• Identified areas for administrative efficiency and process improvement.
• Coordinated and scheduled Instagram and TikTok posts, ensuring consistent audience engagement.
• Assisted in creating and editing videos, reels, and graphics for social media.
• Researched trending content and hashtags to increase reach and visibility.

NATURE OF EMPLOYMENT: Full-Time Employed

NAME OF EMPLOYER / COMPANY: Amuzika Service Consultant

NAME OF POSITION: Accounting Administrator

RANK OF POSITION: Mid-Level

START DATE: 2 May 2024

END DATE: 2 May 2025

DESCRIPTION OF DUTIES

• Performed invoice processing and high-accuracy financial data management, including preparing, verifying, and submitting invoices, processing quotations, VAT submissions,

bank reconciliations, and monthly reports, ensuring compliance with SARS and internal procedures.

• Supported company registrations, maintained CSD profiles, prepared tax clearance certificates, and compiled service package documentation.
• Created professional reports, spreadsheets, letters, and presentations, leveraging advanced Microsoft Office skills to enhance efficiency and reduce manual workload.
• Provided administrative and logistical support, maintaining records for trucks, water bowsers, deliveries, licenses, service documents, and operational compliance.
• Managed driver and staff documentation, including sign-in sheets, fuel slips, duty confirmations, and drafting employment contracts.
• Performed tender administration, sourcing opportunities, tracking deadlines, preparing complete tender packs, and submitting electronic and physical bids.
• Maintained a professional office environment and provided excellent client, visitor, and stakeholder support, including managing correspondence and customer queries.

NATURE OF EMPLOYMENT: Full-Time Employed

NAME OF EMPLOYER / COMPANY: Vodacom

NAME OF POSITION: Radio Planning & Optimisation Intern

RANK OF POSITION: Entry- Level

START DATE: 5 May 2025

END DATE: 31 May 2026

DESCRIPTION OF DUTIES

• Served as SPOC for the “Adding 2G as Neighbours” KPI, reducing affected sites from

506 to 85 (83% improvement).

• Supported radio network performance monitoring and KPI reporting.
• Assisted in project coordination and documentation management, maintaining records and tracking optimisation activities.
• Supported a Senior Engineer with the preparation and updating of technical documents,

ensuring consistent formatting, structure, and documentation standards.

• Utilized MapInfo, Excel, Microsoft Teams, U2020, Actix, SONAR, Atoll, and OSS.
• Participated in a customer guidance programme, calling 400+ customers weekly to advise them on phone settings, 4G capabilities, and network optimisation.
• Explained technical processes clearly and provided step-by-step guidance to help customers resolve issues independently.
• Compiled detailed customer reports and feedback after each interaction to support team analysis and network improvement decisions.
• Applauded for producing highly detailed and professional customer reports.
• Recognized for clear communication and thorough guidance, contributing to improved customer satisfaction.
• Gained foundational experience using UiPath to design simple automation workflows.
• Learned how to automate repetitive administrative and data-handling tasks.

Grade 12 / Matric Certificate in General Education – HTS Witbank (2019)

Diploma in Information Technology – Belgium Campus iTversity (2025)