Noxolo Booi

Operations Coordinator and Administrative Professional with 8+ years of experience supporting business operations, executive teams, customer service, HR administration, logistics, and office management across wholesale, insurance, e-commerce, and remote environments. Promoted four times based on consistently exceeding performance expectations and taking on increasing leadership responsibility. Experienced in coordinating high-volume operations, managing customer relationships, improving business processes, supporting recruitment and onboarding, producing operational reports, and streamlining workflows.

Recognized for exceptional organization, problem solving, stakeholder management, and delivering measurable improvements in efficiency and service quality.

Independent Travel Consultant at Dreamport (2026-03 – 2026-06)

• Managed 100–150 international customer enquiries weekly through remote communication channels.
• Recommended tailored travel solutions while delivering outstanding customer service.
• Maintained accurate customer records and timely follow-up throughout the customer journey.
• Worked independently in a fully remote environment while consistently meeting service expectations.
• Strengthened virtual communication, relationship management, and problem-solving skills.

Office Manager at Ideal Cycle & Toy Wholesalers (Ideal World) (2024-04 – 2026-02)

Promoted from Brand Asset Coordinator

• Managed day-to-day office operations supporting administration, logistics, warehouse, and customer service.
• Led a team of up to eight employees through coaching, workload planning, and performance support.
• Coordinated 100–1,000 customer orders weekly, maintaining high service levels during peak periods.
• Managed recruitment, interview scheduling, onboarding, and HR administration.
• Developed SOPs that improved workflow consistency and operational efficiency.
• Produced operational reports and KPIs to support management decision-making.
• Managed executive calendars, meetings, and business priorities.
• Coordinated procurement and supplier relationships.
• Resolved complex customer escalations and warranty issues.
• Introduced process improvements that increased productivity.

Brand Asset Coordinator at Ideal Cycle & Toy Wholesalers (Ideal World) (2023-07 – 2024-04)

Promoted from Operations Administration Assistant

• Managed thousands of online product listings across multiple marketplaces.
• Improved SEO through optimized product titles and descriptions.
• Maintained accurate product data, pricing, and digital assets.
• Coordinated product launches across departments.
• Ensured marketplace compliance.
• Improved catalogue quality through data validation.

Operations Administration Assistant at Ideal Cycle & Toy Wholesalers (Ideal World) (2022-03 – 2023-07)

• Coordinated processing of 100–1,000 customer orders weekly.
• Liaised with warehouses, suppliers, and couriers to ensure on-time deliveries.
• Managed customer enquiries relating to orders, returns, repairs, and warranties.
• Processed invoices and logistics documentation accurately.
• Supported inventory administration and stock reconciliation.
• Improved communication between departments to resolve operational issues.

Quality Assurance: Rectifications Auditor & Call Request Team at Bsure Group (2020-08 – 2021-11)

Promoted from Quality Assurance Re-Auditor

• Promoted into a senior specialist role in recognition of consistently high performance, technical expertise, and leadership capability.
• Conducted compliance reviews to verify corrective actions, ensuring adherence to FAIS, Treating Customers Fairly (TCF), and internal quality standards.
• Reviewed customer interactions to identify compliance risks, improve customer experience, and strengthen operational performance.
• Produced daily, weekly, and monthly operational reports, providing management with actionable insights to support business decisions and continuous improvement.
• Analysed quality trends and collaborated with Team Leaders and senior management to implement process improvements that enhanced service delivery and operational consistency.
• Trained, coached, and onboarded Quality Assurance staff, improving audit consistency, employee performance, and knowledge sharing across the department.
• Supported consultants and underwriting teams through targeted coaching and performance feedback, contributing to stronger compliance and customer service outcomes.

Quality Assurance Re-Auditor at Bsure Group (2018-11 – 2020-07)

Promoted from Quality Assurance Compliance Auditor

• Promoted based on exceptional audit accuracy, analytical ability, and consistent performance.
• Conducted approximately 500 compliance reviews per week, validating audit outcomes and ensuring consistent application of business policies and regulatory requirements.
• Reviewed customer interactions and disputed audit outcomes to identify compliance risks and improve operational processes and customer outcomes.
• Prepared operational and compliance reports, highlighting trends and recommending corrective actions that supported management decision-making.
• Partnered with Team Leaders to coach consultants, improve quality performance, and strengthen regulatory compliance across operational teams.
• Maintained detailed documentation and mentored newly appointed auditors, ensuring consistent audit standards and effective onboarding excellence.

Quality Assurance Compliance Auditor at Bsure Group (2016-06 – 2018-10)

• Conducted approximately 1,000 compliance audits per week, producing operational reports that supported leadership decision-making and service quality improvements.
• Reviewed customer interactions to ensure compliance with FAIS, Treating Customers Fairly (TCF), and internal regulatory standards while promoting positive customer outcomes.
• Identified operational risks, service gaps, and compliance issues, recommending practical solutions that improved business processes and reduced risk.
• Prepared detailed audit reports and communicated findings to management, supporting informed operational decisions and continuous improvement initiatives.
• Collaborated with Team Leaders and management to improve consultant performance through coaching, constructive feedback, and quality improvement initiatives.
• Demonstrated exceptional analytical ability, attention to detail, and operational excellence.

N6 in Financial Management – Ekurhuleni East TVET College

National Senior Certificate – St Dominic's College