Nwabisa Dyaba

Administrative professional with healthcare reception, office administration, and security operations expertise

Talent

Cape TownMember since May 20, 2026

Patient and client receptionAdministrative supportMedical records managementAppointment scheduling (PHCIS)Office coordinationTelephone and email communicationMicrosoft Office SuiteScanning and digital archiving

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Patient and client receptionAdministrative supportMedical records managementAppointment scheduling (PHCIS)Office coordination

About

I am a dedicated and versatile administrative professional with a strong background in healthcare reception, office administration, and security operations. With over a decade of experience supporting both clinical and corporate environments, I bring a proven ability to manage records, handle client communications, and maintain high levels of confidentiality. My exceptional interpersonal skills and adaptability enable me to work effectively within teams and independently under pressure.

I am committed to continuous learning, professional conduct, and delivering efficient service.

Experience

Administrative Intern - Gugulethu CHC - Office, Main Reception, MOU & Dental

(2023-01 - 2025-12)

Greeted and assisted patients at various service points.
Retrieved, filed, scanned, and archived patient folders and medical records.
Scheduled and managed patient appointments using PHCIS.
Responded to telephonic and email queries, including legal and police document requests.
Coordinated and submitted daily statistics and reports.
Assisted with surveys, stock distribution, meetings, and GG vehicle operations.

Monitoring Centre Associate - Fidelity ADT Security - Cape Town

(2014-01 - 2022-12)

Monitored alarm systems to ensure client safety.
Dispatched armed response teams and coordinated emergency assistance.
Logged incident reports and statements from response officers.
Provided customer service and support to clients in crisis.
Informed departmental heads of security breaches or incidents.
Maintained accurate records of calls and events using internal systems.

Education

Certificate of Completion - Expanded Public Works Programme (EPWP) - Metro Health Services

Certification - Primary Health Care Information System (PHCIS) Training - Patient Master Index and Appointment Module - Western Cape Government Health (2024-05)

Qualification - Contact Centre and Business Process Outsourcing Support - SETA Services (2014-12)

Qualification - Life Skills Training - Training Force (2011-12)

Qualification - Introduction to Personal Computers - Hi-Tech College (2010-12)

National Senior Certificate - Sophumelela Senior Secondary School (2006-12)