Okuhle Jacobs
Customer service representative
Hire this person
Send a job offer directly to this candidate
About
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Experience
2024-04/01 /current
Contact Centre Agent
Merchants , Parktown, Johannesburg
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend,
and holiday shifts.
- Resolved problems, improved operations and provided exceptional service
- De-escalate situations involving dissatisfied customers, offering patient assistance and support using the Enhance model.
2023-08 -
2023-11 Contact Centre Agent
Webhelp , Braamfontein, Johannesburg o Take customer calls and provide accurate,
satisfactory answers to their queries and concerns o De-escalate situations involving dissatisfied customers, offering patient assistance and support using the Enhance model.
o Determines eligibility by comparing client information to requirements o Establishes policies by entering client information; comparing pricing for service delivery o Get in communication with customers from the
US to activate, troubleshoot their device and also deal with billing (crediting if there are any errors and ensure customer satisfaction)
Reason for leaving: Family responsibility
2022-05 -
2022-11
Customer Service Telemarketer
Truworths Head Office , Cape Town
- Identified opportunities for upselling or cross-
selling products based on customers'' needs and preferences during calls.
- Achieved consistent performance metrics by meeting or exceeding established targets for call quality, sales conversions, and customer satisfaction ratings.
- Reduced call handle time without compromising quality by actively listening to customers'' needs and providing targeted solutions effectively.
- Assisted in the implementation of targeted marketing campaigns to increase brand awareness among potential customers over the phone conversations.
Reason for leaving : Relocation
Education
2021-11 Matric
Curro Midrand Sagewood - Midrand,
