Olona Dulela
Retail professional
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About
A dedicated, reliable, and hardworking retail professional with a Cashier Certificate and over 1 year 5 months of cashier experience in a fast-paced retail environment. Experienced in providing excellent customer service, processing transactions accurately, handling cash responsibly, and operating POS systems. A quick learner with strong communication, teamwork, and problem-solving skills, committed to delivering exceptional service and contributing positively to the success of any organisation.
Experience
Cashier at Shoprite, Veni Yeni
Duration: 1 year 5 months
- Processed customer purchases quickly and accurately using POS systems.
- Handled cash, card, vouchers, and electronic payments with a high level of accuracy.
- Balanced tills and maintained accurate cash records at the beginning and end of each shift.
- Provided friendly and professional customer service, ensuring customer satisfaction.
- Assisted customers with product queries, returns, and general store information.
- Worked effectively during busy trading periods while maintaining accuracy and professionalism.
- Maintained a clean, organised, and customer-friendly checkout area.
- Supported colleagues and contributed to achieving daily store targets.
Community Volunteer at Intshayobuye Community Development NPO (2025-08 – 2025-11)
- Participated in community development and upliftment programmes.
- Assisted with organising community outreach activities and events.
- Worked with diverse community members professionally and respectfully.
- Strengthened communication, teamwork, leadership, and problem-solving skills through community service.
Education
Matric Certificate (Grade 12) – Entsikeni Senior Secondary School (2021)
