Application and support Specialist
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I am a self- motivated, result driven, well organized and competent collaborator with over 15 years’ experience and Agile expertise in IT operation of which 10 years focused on maintaining, monitoring integration systems and configurations within Absa bank. Great proficient skills of DevOps operation which resulted in ensuring stability of various and highly complex integrated platforms. Interpersonal and critical thinker with excellent reputation for resolving major incidents and problems by 99%, boosting customer confidence which resulted in return on investment (ROI).
Exceptional experience on how to nurture and manage deep customer relationships on all levels and communicate effectively to keep stake holders informed of progress until incident is resolved and closed. I pride myself in taking ownership of challenging problems, testing and deployment of integration changes in production and disaster recovery (DR) estate. Detail orientated person with skills to develop and maintain business continuity (BCM) procedures using ITIL standardized process and achieved 100% completion of DR with no high severity incidents.
With more than 8 years’ experience as IT Support Lead where I successfully led a diverse team, I can be relied upon to deliver everything that I set out to achieve, including the following:
•Develop and maintain business continuity procedures.
•Working experience in confluence and JIRA.
•Facilitate start of day health check and attend operational meetings.
•Bring support and experience of Oracle Enterprise Data Quality.
•Mitigate operational and business risks.
•Working experience of FTP(Globalscape).
•15 years’ experience maintaining and monitoring integration systems in Financial Services.
•High Proficiency in all Microsoft Packages.
•Organizational skills with ability to communicate effectively
•Matric
•ITIL IT processes,
•ITIL Support Analysis,
•ITIL Service Management.
SAMTRAC-2022
Safety Management training.
Risk Assessment and mitigation.
ISO45001 CERTIFICATE-2022
ITIL OPERATIONAL SUPPORT AND ANALYSIS CERTIFICATE-2010
SERVICE MANAGEMENT-2008
HIGHER NATIONAL CERTIFICATE-1993
ITIL V3 FOUNDATION-2010
