Paballo Tony
Paballo Tshilo, graduate, customer service representative, PR management student.
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About
Customer Service and Call Centre Professional with 3+ years of experience in high-volume BPO environments, fintech app support, and international client services. I've worked on the VodaPay Super App helping customers with KYC/biometric onboarding, payment issues and technical troubleshooting, and supported US-based clients at CCI South Africa across health insurance and food delivery platforms. I'm a strong communicator, CRM-experienced, and passionate about delivering first-class customer experiences.
I'm currently seeking remote customer service, admin or data capturing roles where I can bring real value from day one.
Experience
During my time at Merchants, I worked on the VodaPay Super App Service Desk where I resolved over 50 customer queries daily, covering KYC and biometric registration, payment failures, account access issues and technical troubleshooting. I logged and escalated service requests using CRM tools, maintained full compliance with SLA targets and consistently achieved customer satisfaction goals through empathetic, first-call resolution techniques.
Education
Diploma in Public Relations Management — Regent Business School (Currently Enrolled)
Music Business Programme — Boston City Campus (Graduated with Distinction, 75% — SAMRO Bursary Recipient)
