Palesa Mogale

I am a self-motivated and efficient professional who thrives on challenges, a smart worker, who handles pressure very well, and always goes the extra mile. My customer skills are excellent, and I am experienced in procurement, negotiation, communication, project management, sales, and administration.

With a Bcom in Supply Chain Management degree that obtained from the Management School of South

Africa (MANCOSA) and a Travel and Tourism Diploma from Travel Learning Centre (TLC), I am confident and knowledgeable in building and maintaining customer and supplier relationships, building and motivating strong and competent customer service teams and developing and implementing good customer service strategies.

In my procurement career, I learned about report writing, procurement policies, guidelines, and Supply

Chain processes and procedures. I have a good understanding of the PFMA, BBBEE and other legislative requirements such as SMMEs; PPPFA; National Treasury regulations. Some of my duties included receiving and accurately processing requests from our internal customers, buying goods and services for the organizations, determining where to source products, inviting bidders to submit quotations as well as samples: evaluating the bids and negotiating with the bidders: creating purchase orders; inspecting the products that have been delivered; arranging payment with the creditors' department; keeping a file of all documents and history of this process.

In my customer services and operations positions, I maintained an exceedingly functional work environment while delivering exceptional customer service for all stakeholders, face to face and telephonically. I have a knack for problem-solving and work well independently and with little oversight. I respond to requests from colleagues and clients in a timely manner and am adept at prioritizing multiple ongoing projects. I am a team player, and I can work independently and produce good results.

I enjoy working with people at all levels. I am loyal and a great team player; I do not compromise on quality and always do my best to in everything I do. I am a self-starter, a motivator and I excel at handling customer and seller inquiries, policy changes, and resolving conflicts quickly.

I am also deeply familiar with several proprietary computer software systems and adapt quickly to new programs. I am always willing to learn and be taught by anyone. I have worked in a customer services environment in both junior and senior positions, and I adapt to change quickly.

My resume and references are attached. Please feel free to call me at your earliest convenience so we can discuss the position and your needs in detail