Pam William
Dental Administrator
Addington, eThekwini Metropolitan MunicipalityMember since September 20, 2025
Dental practice administrationPatient communication & supportMedical aid billing & claimsAppointment schedulingMonthly statements & accountsTeam supervision & supportInventory and stock controlFront desk & patient record managementConfidentiality and ethicsConflict resolution & patient care excellenceMed-e-MassElixirMicrosoft OfficeWordExcel
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About
With over 26 years of comprehensive experience as a Dental Administrator, I have built a strong reputation for delivering compassionate, patient-centred service. I take pride in creating a welcoming and supportive environment where patients feel respected, informed, and at ease. My ability to build lasting relationships and manage all aspects of practice operations reflects my deep commitment to excellence, empathy, and professionalism.
Experience
Practice Administrator - Chatsworth Centre Dental Surgery (Dr S. Naidoo) - Chatsworth
(2005-01 - 2024-12)
- Managed full dental practice operations, including staff coordination and scheduling
- Handled patient accounts, billing, statements, and medical aid claims using Med-e-Mass and Elixir
- Supervised front desk, ensuring efficient patient flow and quality service
- Maintained stock and supplier communication
- Ensured compliance with health and safety standards
Dental Accounts / Assistant - Dr M. S. Hassim – Chatsworth - Chatsworth
(1998-01 - 2003-12)
- Assisted with billing, account processing, and front-desk support
- Helped patients understand procedures and payment structures
Education
National Senior Certificate - Matric (1995-12)
Skills
Dental Administrator
