Pamela Jamda

To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.

Collections financial health cop- Call center - Teleperformance

(2025-07)

I work for UK Monzo bank

• Debt negotiation and settlements
• Payment plan structuring
• Handling account receivable queries and follow up
• Understanding of bankruptcy, liquidation and foreclosures
• Familiarity with regulations
• Knowledge of fair debt collection practices & policies
• Resolving customer issues & inquiries
• Building relationships & empathy with customer
• Strong verbal and written communication
• Microsoft office suite (Word,Excel,PowerPoint)
• Proficiency with banking software & other relevant platforms
• Analytical & decision making skills
• Ability to work in a fast paced, target orientated environment
• Strong attention to detail & accuracy
• Ability to work independently or as part of a team

Admin clerk (EPWP) - Nelson Mandela Bay Municipality - Training Centre

(2022-06 - 2025-01)

Contract ended. I was working at Training Centre.

• Provide general office support & attend to clerical activities relating to updating of students skills audit & data capturing on system
• Attend to queries/complaints to ensure instructions are complied with & customer service standards maintained
• Record keeping of documents
• Handling students registration & capture student details for records & certificates
• Ensure high levels of student satisfaction through prompt assistance and resolution of issues
• Maintain quality standards for student Portfolio of Evidence (POE) & institutional policies
• Upload student information onto system for easy access & tracking
• Print & distribute learner materials as required
• Report writing: prepare monthly reports & conduct asset counts as part of routine administrative tasks
• Plan meetings & take detailed minutes
• Answer phone calls, provide information & connect caller to appropriate person
• Schedule appointments & update calendar
• Develop & Maintain a filing system

Cashier/Receptionist - Bayworld museum

(2020-02 - 2022-02)

2yrs contract

• Answer calls & switchboard operator
• Welcome customers & create membership cards
• Selling tickets manually
• Provide admin duties, secretarial & reception
• Collect cash payments from customers
• Deal with returns & refunds as necessary
• Maintain cash control over register drawer & verify amounts are correct
• Management & administration of Pettycash
• The recording & allocation of monies

Branch consultant - Supreme finance- Finbond

(2018-08 - 2019-06)

• Process & check all contract captured on system & debit orders
• Serves customers by completing account transactions
• Provides account services to customers by receiving deposits for loan payments
• Cross sell bank products by answering enquiries, informing customers of new services & promotions
• Record, validate, capture & receive invoices
• Bank reconciliation
• Handle all follow ups

ND - Cost & management Accounting (Incomplete) - Nelson Mandela University