Customer service consultant Collections
Send a job offer directly to this candidate
I am a results-driven customer service and administrative professional with a solid background spanning digital banking support, financial operations, and front-of-house client management.
Most recently, I worked as a Financial Collections Agent at Teleperformance, servicing UK Monzo Bank customers. In that role, I focused on assisting clients with their account inquiries, resolving sensitive financial matters, and guiding them through digital banking processes with empathy and clear communication.
Before that, I built extensive experience across several client-facing and administrative roles:
As a Billing Senior Associate at WNS and Branch Consultant at Supreme Finance, I managed client accounts, financial documentation, and retail finance inquiries, ensuring precision and compliance.
In my front-of-house roles—such as Receptionist and Cashier at Bayworld Museum and Admin Clerk at the Nelson Mandela Bay Municipality Training Centre—I served as the primary face of the organization, managing visitor traffic, handling multi-line switchboards, and delivering approachable, professional customer care.
Earlier in my career, working in operational roles like Operator at Volkswagen reinforced my strong work ethic, attention to detail, and ability to thrive in structured, fast-paced environments.
Overall, my strength lies in my versatility: I combine a sharp operational eye with a genuine passion for helping people, whether that's introducing customers to digital tools, managing administrative workflows, or resolving complex service requests. I am eager to bring this blend of financial service experience and customer focus to your team.
I work at Teleperformance work for UK Monzo bank as Customer service consultant Collections Agent
Handling account receivable queries and follow up
Understanding of bankruptcy, liquidation and foreclosures
Legal & Compliance knowledge:
Knowledge of fair debt collection practices & policies
Customer service & communication:
Resolving customer issues & inquiries
Building relationships & empathy with customer
Strong verbal and written communication
Microsoft office suite (Word,Excel,PowerPoint)
Proficiency with banking software & other relevant platforms
Analytical & decision making skills
Ability to work in a fast paced, target orientated environment
Strong attention to detail & accuracy
I completed matric and studied ND Cost and management accounting (Incomplete)
Plan & Prepare for meetings- Recording of minutes
