Pamela Mabatho

Dedicated and results-driven professional with 4 years of experience in customer service and administrative support, combining strong organizational skills, communication abilities, and a customer-focused mindset. Beginning with 3 years as an Office Administrator, I developed expertise in managing day-to-day operations, coordinating team activities and maintaining efficient workflows. Transitioning to a 1 year role as a Service Advisor, I enhanced my ability to interact with customers, provide exceptional service and support the sales and service teams in delivering a positive customer experience.

A team player with a proactive approach. I am committed to excellence in all aspects of my work and continuously seek opportunities for growth and improvement.

Office Administrator at Department of Education District 12 (2016-01 – 2018-12)

Managed day-to-day office operations and administrative tasks

• Dispatching (Within the agreed lead times with accuracy)
• Move inventory and materials across facilities
• Designing filing systems
• Reviewing and approving requisitions
• Operating on switchboard
• Assess on data capturing and retrieving documents
• Update logs and documentation for inventory processing
• Prepare documentation and inventory for audit

Office Administrator at Advanced Assessment and Training (2021-01 – 2022-12)

Managed inventory, documentation, and administrative support for production and warehouse operations

• Filling work orders from production, packaging assemblies, and receiving into finished goods
• Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring the quality of goods
• Work on Switchboard operation
• Administrating work on data capturing
• Captures and writes new document and retains a copy for record purposes
• Ensure rotations and claims reports checked and signed off

Service Advisor and Administrator at AT&T Autobody (2025-01 – Present)

Provide exceptional customer service, coordinate service appointments, maintain documentation, and support sales in automotive service environment

• Greet and welcome customers in a friendly and professional manner
• Provide information about vehicle maintenance, service, and repair options
• Answer customer questions about their vehicle, service procedures, and estimated costs
• Handle customer complaints or concerns in a courteous and professional manner
• Schedule and coordinate service appointments with customers
• Communicate with the service team to ensure that all service needs are properly documented and executed
• Provide updates to customers regarding the progress of their vehicle service
• Maintain accurate records of service history, repairs, and maintenance for each vehicle
• Use service software or systems to track customer information and service details
• Assist in the sale of service packages, maintenance plans, or extended warranties
• Promote dealership services and products to customers in a professional and ethical manner
• Work closely with service technicians, mechanics, and other dealership staff to ensure a smooth and efficient service process
• Provide feedback to the service team on customer concerns or service quality
• Assist with administrative tasks such as scheduling, paperwork, and customer follow-ups
• Attend meetings or training sessions as needed

NQF Level 4 / Matric in Office Administration – Westcol TVET College (2018-01 – 2018-12)

Higher Certificate in Logistics and Supply Chain Management – Rosebank College (2019-01 – 2020-12)

Level 3 in Business Administration Services – Service SETA (2022-01 – 2022-12)

Level 4 in Further Education and Training Certification: Information Technology and System Development – MICT SETA (2023-01 – 2023-12)