Pamela Nicollette

Dedicated and self-motivated debt collection professional with 14+ years of experience in inbound and outbound collections, client query resolution, strategic negotiation and data capturing. Proven track record across multiple reputable organisations with strong contact centre and customer service expertise.

Debt Collector at GLA Attorneys (2017 – 2025)

• Strategically negotiate with debtors to secure payment arrangements and resolve outstanding accounts
• Handle inbound and outbound calls professionally, maintaining high standards of client communication
• Resolve complex client queries and disputes efficiently, ensuring satisfactory outcomes for all parties
• Maintain accurate records of all debtor interactions and payment arrangements

Debt Collector at LWM Debt Recovery (2025-05 – 2025-09)

• Managed inbound and outbound call volumes for debt recovery campaigns
• Provided detailed feedback to clients on account status and collection progress
• Performed accurate data capturing and maintained up-to-date debtor records

Debt Collector at SSDA (2017-06 – 2021-12)

• Conducted strategic negotiations with debtors to secure payment commitments and resolve outstanding balances
• Managed high volumes of inbound and outbound calls in a fast-paced collections environment
• Resolved client queries efficiently while maintaining professional communication standards throughout

Debt Collector at NDS Credit (2013-03 – 2017)

• Handled inbound call queries and provided timely, accurate feedback to clients
• Performed data capturing and maintained comprehensive debtor records and account documentation
• Consistently met collection targets across a 4-year tenure

Promoter at T.C.L Promotion Company (2012-12 – 2013-02)

• Recruited and opened client accounts for Edgars and Jet stores across assigned territories
• Provided technical assistance and direct marketing support to customers
• Captured client information accurately and completed all required documentation

Debt Collector at Hlono and Projects (2011-11 – 2012-09)

• Provided technical assistance and support to all customers throughout the collections process
• Captured client information accurately and managed filing of all relevant documents
• Assisted with recruitment processes and administrative functions within the team

Contact Centre Support – Quality Special Hub (2021 – 2021)

Contact Centre – Quality Special Hub (2018 – 2018)

Contact Centre & Computer Literacy – Cornerstone (2008 – 2008)

Debt Collector Certificate – Leeds College (2006 – 2006)

Senior Certificate — Grade 12 – Knowledge is Virtue Academy CLC (2001 – 2001)