Parfait Massamba-Kay

I have 6 years of working experience in lead generation, Telemarketing with a busy environment and a large professional staff in addition to my extensive sales experience, I have a strong communication, office and administration skills. French is my first language, I worked as French customer service representative before getting promoted as Supervisor Manager.

I have experience with a variety of software programs including Microsoft office, Excel and CRM.

My background and skills make me an excellent candidate for the position. Besides I was supervisor for a USA team for 5 years, we worked from 16h00 to 1h00 AM due to different time zones in USA.

Work Experience Company : Talk Infinity (InboxInsight) – based in UK Position : Supervisor (USA Team) B2B Sales and Response Responsibility : Making sure all campaigns have data on all time zones doing the bonus tracker every monthend, updating campaign, absenteeism, doing the follow up coaching agents after I-Grow.

Conducting

Interviews alongside HR Manager Monitoring agent’s performance on daily, weekly and Monthly basis Duration : June 2017 - May 2023 (6 Years) Reason for Leaving : Retrenchment Availability : Immediate Company : Shapiro Shaik Defries & Associates (SSDA) Position : French and English Customer Service Representative (CSR) Responsibilities : Inbound & technical support for Customers from Rwanda, Zambia & Ghana. (Kwese TV) Duration : December 2016 – April 2017 Reason for Leaving : Retrenchment Company : Confortel Position : French consultant Duration : March 2012 – December 2015 Responsibilities : Collecting funds for children by calling France & Belgium on behalf of a Foundation named “FONDATION ENFANT D’URGENCE”. The funds are for forsaken children (Orphans, Homeless etc...) Reason for leaving : Greener pastures Company : Market S.A Position : Sales Consultant Responsibilities : Calling Individuals to offer them Nedbank Current Accounts.

Duration : May 2011 – February 2012 Reason for leaving : Greener Pastures References

Educational Information Training Institution : Vaal Technology Institute Course : Marketing Management Qualification : Diploma Year : 2010 High School : Institut Henri Lopez Highest grade passed : Matric Year of Completion : 2003