Floor Manager - Anna's Kitchen
(2024-11 - 2025-07)
- Oversaw daily restaurant operations to ensure seamless service delivery and consistently high operational standards
- Managed, mentored, and scheduled staff to optimize performance, productivity, and customer satisfaction
- Handled customer service escalations professionally, ensuring positive guest experiences and retention
- Prepared and managed daily financial reports, cash-ups, and administrative documentation
- Conducted comprehensive stock management, including ordering, inventory control, and regular stock takes
- Ensured compliance with health, safety, and operational policies
Duty Manager / Bar Manager - Winchester Mansions Hotel
(2016-01 - 2024-01)
- Directed and supervised a team of 16 employees across multiple departments
- Managed daily hotel operations, ensuring smooth service delivery and guest satisfaction
- Performed stock control, inventory management, and supplier coordination
- Completed daily cash reconciliation and financial reporting
- Served as the primary customer liaison, effectively managing guest relations, complaints, and service recovery
- Ensured adherence to company policies, procedures, and service standards
Accounts Assistant / Cost Controller - Bon Hotels
(2014-01 - 2015-01)
- Conducted regular stock taking and inventory reconciliations
- Captured invoices accurately using Microsoft applications and Sage 300
- Generated purchase, cost, and creditor reports for management review
- Supported cost control initiatives to reduce waste and improve profitability
- Maintained accurate financial records and documentation
Assistant Food and Beverage Manager - Bon Hotels
(2011-01 - 2013-01)
- Managed daily restaurant and food and beverage operations to ensure efficient service flow
- Led, trained, and supervised front-of-house staff to maintain high service standards
- Assisted with staff scheduling, performance monitoring, and operational planning
- Supported inventory control, stock ordering, and cost management
- Ensured compliance with hygiene, safety, and hospitality regulations
Bar Supervisor - Mount Nelson Hotels
(2004-01 - 2010-01)
- Led and managed a team of 12 bar staff, overseeing daily bar operations
- Managed monthly bar budgets, controlled costs, and conducted regular stock takes
- Optimized inventory levels and minimized stock losses
- Performed bar service, customer liaison, and waiting duties as required
- Executed all administrative functions, including cash-up procedures and financial reconciliation
Barman / Waiter / Customer Liaison - Radisson Sas Hotel & Resorts
(1997-01 - 2003-01)
- Delivered high-quality guest service across bar, restaurant, and customer liaison roles
- Ensured accurate daily cash handling and balancing
- Maintained professional standards in fast-paced hospitality environments
- Built strong guest relationships to enhance overall customer experience
