Perebashni Govender

I am a well organized, efficient and hard working individual, and I am willing to discover and accept new ideas which can be put into practice effectively. I am a good listener and learner, able to communicate well with a group and on an individual level. I am able to motivate and direct my talents and skills to meet objectives.

Sales and Admin Manager / Project Coordinator - Intervid Africa

(2024-09)

• Coordinating SLA meetings with clients.
• Coordinate dispatch of service teams for fault calls.
• Verify all training for service team is current.
• Manage accommodation bookings for overnight travel.
• Schedule inductions for technicians with SLA clients.
• Verify proper completion and retention of job cards and checklists.
• Draw up and update the SLA schedule, log calls, and track reference numbers.
• Adjust timetables to accommodate unexpected absences and environmental challenges.
• Ensure compliance by organizing essential health and safety files.
• Issue essential company documents for client health and safety files.
• Oversee recruitment and interview process for new employees.
• Conduct issue resolution for accounts.
• Negotiate with vendors to secure cost-effective PPE purchases.
• Coordinate supply chain operations by retrieving stock from vendors during team unavailability.
• Monitor compliance of all tender packs with established standards.
• Provide assistance to coworkers on various assignments when necessary.
• Handle signing, receiving, and dispatching of inventory.
• Coordinate allocation of petty cash for essential purchases.
• Manage urgent communications and adjusted schedules accordingly.
• Facilitate skill enhancement sessions for service teams alongside suppliers and product experts.
• Participate in weekly sales meetings.
• Facilitate client inquiries by providing quotes.
• Attend site assessment meetings.
• Modify quotes based on client specifications.
• Solicite and pursue supplier quotations.
• Streamline pricing negotiations and manage delivery schedules.
• Upload verified deals to management software with appropriate documentation.
• Ensure clients remain informed on project status.
• Inform clients about stock availability for pickup or installation.
• Foster effective communication channels with clients.
• Conduct collaborative sessions with clients through virtual and face-to-face interactions.
• Monitor projects to ensure timely completion of deals.
• Validate all documentation prior to generating sales orders.
• Generate new sales orders and process purchase orders.
• Manage inventory and verify incoming shipments.
• Track shipment timelines through direct supplier communication.
• Modify sales orders as required.
• Maintain comprehensive records of assembled products.
• Compile received goods data into structured invoices and reports.
• Manage order discrepancies and executed returns.
• Document updated notes for sales team modifications.
• Coordinate installation timelines with contractors and technical teams.
• Oversee inventory transfers to contractors.
• Expand inventory through the inclusion of new items.
• Adjust purchase orders for priority back orders.
• Manage integration of customer data into appropriate software tools.
• Finalize paperwork for successfully completed projects.
• Facilitate preparation and distribution of accurate invoices.

Technical Administrator/Technical Support Advisor - Mitabyte

(2015-10 - 2024-08)

• Provided technical support to walk-in clients.
• Installation of computer hardware and software.
• Conducted device testing.
• Executed transactions related to credits, refunds, and returns with accuracy.
• Provided efficient support for Returned Materials Authorization processes.
• Logged incoming devices and generated corresponding job cards.
• Facilitated remote client support using AnyDesk and TeamViewer.
• Provided telephonic support to clients.
• Coordinated with Technicians daily to meet customer requirements efficiently.
• Organized technician schedules and job assignments.
• Managed day-to-day operations to ensure consistent efficiency in Customer Service Department.
• Trained new staff on company procedures related to technical support operations.
• Oversaw daily client engagements, ensuring technical staff compliance with established guidelines.
• Monitored order intake meticulously.
• Managed order tracking process.

Printing/Sales Consultant - The Print Shop

(2015-07 - 2015-09)

• Monitored order intake meticulously.
• Managed order tracking process.
• Managed bulk printing, copying, and binding of documents.
• Collaborated with potential customers to identify requirements and deliver tailored solutions.
• Liaised with clients across various communication platforms to meet daily targets.
• Demonstrated proficiency in Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook, PhotoShop and CorelDraw.
• Delivered detailed brand and product insights to boost sales.
• Utilized digital platforms to establish connections with prospective clientele.

Customer Service Representative - Odyssey Internet Cafe

(2014-12 - 2015-06)

• Handled transactions efficiently, reducing customer wait time during peak shopping hours.
• Managed customer grievances tactfully, ensuring resolution to maintain satisfaction.
• Resolved technical challenges by identifying root causes and implementing effective solutions promptly.
• Acted as a resource for handling intricate client issues during challenging situations.
• Logged client internet usage, applying effective time management techniques to oversee up to 10 users per session.
• Compiled management reports, including financial summaries, budgets, and expense analyses.
• Cultivated strong client relationships resulting in increased loyalty and profitability.
• Managed inventory to ensure customer needs were met, increasing revenue.

Information Technology - Computer Technician, Introduction to PC, Principles of Customer Service, Introduction to Microsoft Windows, Comptia A+ Certified - Boston City Campus & Business College, Umhlanga, KZN (2015 - 2015)

Bachelor of Arts - Psychology - University of South Africa (UNISA) (2013 - 2013)

Bachelor's Pass - English, Afrikaans, Accounting, Life Science, Information Technology, Life Orientation - Northmead Secondary (2012 - 2012)