Sales Agent - BlueTech retail
(2022-01 - 2022-06)
A Sales Consultant's duties involve understanding customer needs, recommending tailored products/services, driving sales through presentations and negotiations, building long-term client relationships, and achieving sales targets by offering expert advice, staying updated on products, and handling administrative tasks like processing sales and using CRM software. They act as a bridge between companies and clients, focusing on solutions and customer satisfaction to boost revenue.
- Customer Engagement: Greet, communicate (in-person, phone, email), and understand customer needs and pain points.
- Product Expertise: Maintain in-depth knowledge of company products/services to explain benefits and uses effectively.
- Sales & Solutions: Present solutions, offer upgrades, cross-sell, negotiate, and close deals, ensuring customer goals are met.
- Relationship Building: Cultivate strong, lasting relationships with new and existing clients for repeat business and referrals.
- Target Achievement: Consistently meet or exceed personal and team sales goals and KPIs.
Service desk - BlueTech retail
(2022-06 - 2025-09)
- Inbound and Outbound customer service.
- Renewals&Upgrade: Retaining customers, providing quality service information on the latest products.
- Technical support
- Analyze target markets and develop sales leads and materials
- Oversee market research to identify emerging trends, customer needs,and competitor strategies.
- Interacting directly with prospective customers or clients to sell a company's products or services.
- Answering questions and discussing pricing.
- SIM Swap
- Change of Ownership
- Contract Cancellation
Assistant Branch Manager - BlueTech retail
(2025-09)
An Assistant Manager supports the main manager by overseeing daily operations, supervising staff, ensuring customer satisfaction, and handling administrative tasks like scheduling, training, inventory, and enforcing policies, acting as a key leader to keep the team and business running smoothly, especially when the manager is absent.
- Staff Supervision & Development: Train, schedule, motivate, and evaluate employees; provide coaching and feedback, and handle performance issues.
- Operations Management: Oversee daily activities, manage workflow, delegate tasks, and ensure smooth operations and adherence to company standards.
- Customer Service: Interact with customers, resolve complaints, ensure high service standards, and build customer relationships.
- Inventory & Budget: Monitor inventory levels, order supplies, manage stock, and assist with budget tracking and resource allocation.
- Policy & Strategy: Implement and enforce company policies, help with strategic planning, and suggest improvements to boost productivity.
- Administrative Tasks: Handle scheduling, prepare reports, maintain records, and assist with hiring and onboarding.
