Phumlani Tshalisi

IT Support Administrator with 4+ years experience in ICT support, IT administration, asset management, and technical documentation. Skilled in helpdesk support, ticket coordination, procurement support, stock management, and reporting. Proficient in MS Excel, MS SQL Server, and IT systems. Experienced in maintaining IT records, logs, and liaising with internal teams to ensure smooth IT operations. Diploma in Information and Communication Technology from DUT.

Sales Agent - Cartrack

(2026-02)

• Assisting customers with Cartrack products and providing product support
• Maintaining accurate customer records, logs, and documentation
• Liaising with internal teams to resolve customer queries and support requests

Outbound Sales Consultant - Rewardsco Contact Centre

(2025-05 - 2026-01)

• Conducted outbound sales calls to customers, selling motor warranty products
• Coordinated support tasks and maintain accurate records, logs, and reporting for sales and service activities
• Liaised with internal teams to ensure compliance with company policies and service standards
• Managed multiple tasks and prioritize effectively in a fast-paced contact centre environment

Sales Agent / Trainee Owner - The Unlimited Company, Grocorp

(2021-05 - 2025-04)

• Marketed and sold financial products telephonically within a contact centre environment.
• Built and maintained customer relationships to ensure repeat business and referrals.
• Acquired in-depth product knowledge to communicate benefits effectively.
• Received leadership training in administration, team coordination, and process implementation

Data Capturer - Academy for Quality Healthcare, AQUAH

(2019-02 - 2019-12)

• Captured and validated data in TIER.Net database with high accuracy and attention to detail
• Prepared daily, weekly, and monthly reports and schedules for management using MS Excel
• Conducted data quality audits and assisted with documentation and compliance

Data Capturer - Health Systems Trust, HST

(2018-05 - 2018-10)

• Captured and validated data on TIER.Net and DHIS systems
• Performed data cleaning, verification, and maintained records for sub-district submissions
• Supported reporting timelines and quality assurance processes

Junior ICT Technician - Ingquza Hill Local Municipality

(2013-07 - 2017-12)

• Provided desktop, laptop, and user troubleshooting and technical support
• Maintained records, documentation, and logs for IT systems, hardware, and software
• Managed server access, data security, and network monitoring
• Supported procurement, software installation, and asset tracking for IT equipment
• Ensured virus protection, system updates, and implementation of IT policies

NDip - Information and Communication Technology; Specialisation: Software Development - DUT (2008 - 2011)

Matric - Toli Senior Secondary School (2005 - 2005)