Prudence Lepholletse Prudy

Dedicated and customer-focused Front Desk Administrator with experience in reception, administration, retail, and customer service. Skilled in managing bookings, handling customer enquiries, processing point-of-sale transactions, inventory control, and maintaining high standards of professionalism and hygiene. A reliable, organized, and hardworking individual with excellent communication and problem-solving skills, committed to delivering outstanding customer experiences and contributing to business success.

Front Desk Administrator - Sorbet

• Opened and closed the store according to company procedures.
• Managed front desk operations and welcomed clients in a professional and friendly manner.
• Answered telephone calls and responded to customer enquiries.
• Scheduled and managed client appointments and bookings.
• Resolved customer complaints professionally to ensure customer satisfaction.
• Processed retail sales and Point of Sale (POS) transactions accurately.
• Received, checked, and captured stock deliveries.
• Assisted with inventory management and stock control.
• Performed daily cash-ups and balanced tills.
• Maintained accurate client records while ensuring confidentiality of personal information.
• Ensured the salon maintained exceptional hygiene and cleanliness standards.
• Worked collaboratively with the team to deliver excellent customer service.