Wendy Mkhize

Results-driven Administrative and Front Desk professional with over 10 years of experience across hospitality, corporate, dental and logistics environments. Proven expertise in managing high-volume communications, coordinating meetings and events, maintaining filing systems, processing payments and claims, and supporting executive and HR operations. Adept at multi-line switchboard management, property management systems (Opera, Nightsbridge) and delivering exceptional service under pressure.

Highly organised, discreet and available immediately.

Part-Time Dental Assistant - Dee's Dental Laboratory - Glenwood, Durban

(2025-05)

• Reception & Patient Relations
• Served as first point of contact; welcomed patients and managed front-desk flow in a busy clinical environment
• Scheduled, confirmed and followed up on patient appointments to minimise no-shows
• Handled patient enquiries professionally in person, by phone and via email
• Administration & Records
• Captured and updated patient data accurately using practice management systems
• Performed medical aid benefits verification and submitted claims for processing
• Managed filing, scanning and archiving of patient records in line with practice protocols
• Maintained tidy reception and lab areas, ensuring compliance and a welcoming atmosphere

Front Desk Receptionist - Royal Palm Hotel - Umhlanga, Durban

(2025-03 - 2025-05)

• Guest Services & Check-In Operations
• Managed seamless check-in and check-out processes including e-signature collection and room allocation
• Handled VIP arrivals, special requests and guest complaint resolution with professionalism
• Coordinated daily with Housekeeping, F&B, Porters and Maintenance to ensure room readiness and service delivery
• Revenue & Administration
• Processed payments, cash transactions and online voucher redemptions accurately
• Updated reservations and guest profiles in the hotel property management system
• Managed high volumes of incoming calls, emails and internal correspondence
• Produced daily handover reports and shift summaries for management

Receptionist - Clydesdale Personnel Management - Kloof, Durban

(2025-01 - 2025-02)

• Front Office & Switchboard
• Operated a busy 20-line switchboard; screened, directed and logged calls professionally
• Greeted visitors and clients; managed access control and visitor sign-in registers
• Coordinated courier deliveries and outgoing mail on a daily basis
• Administrative & HR Support
• Scheduled boardroom meetings; prepared agendas, meeting packs and minute distribution
• Prepared and processed invoices; ordered and tracked stationery supplies
• Assisted HR team with document filing, staff query management and correspondence
• Maintained electronic and hard-copy filing systems to ensure quick document retrieval

Front Desk Receptionist - McDonald's Boutique Hotel - Glenwood, Durban

(2024-06 - 2024-12)

• Guest Operations
• Managed reservations, check-ins, check-outs and guest requests with a personal, attentive approach
• Coordinated shuttle services, airport transfers and activity bookings on behalf of guests
• Responded to guest enquiries and resolved complaints promptly to maintain satisfaction
• Financial & Systems Administration
• Conducted daily cash-ups, petty cash reconciliation and end-of-shift financial reporting
• Processed payments including card, EFT and cash; managed foreign currency where required
• Updated guest records and billing information on Opera Lite PMS
• Supported inter-departmental liaison to ensure smooth daily hotel operations

Front Desk Receptionist - Bushman's Nek Resort & Trout - Underberg

(2024-02 - 2024-05)

• Reservations & Guest Coordination
• Managed all bookings, confirmations and amendments for accommodation and resort activities
• Coordinated logistics for guest activities including hiking, spa treatments and picnic bookings
• Liaised with Housekeeping and Maintenance teams to ensure rooms and facilities met guest expectations
• Finance & Front Desk Operations
• Processed guest payments, managed petty cash and operated POS systems daily
• Handled switchboard calls and email correspondence professionally
• Maintained accurate reservation records and generated daily occupancy reports

Dental Receptionist - Dental House - Overport, Durban

(2023-09 - 2023-11)

• Patient Administration
• Managed full appointment lifecycle: scheduling, confirmation calls and follow-up reminders
• Processed patient payments and performed medical aid checks and claim submissions
• Maintained up-to-date patient records, registers and clinical filing in compliance with practice standards
• Liaised daily with the dental practitioner to coordinate the appointment schedule efficiently

Receptionist & Administrator - Natal Stainless Steel - Phoenix, Durban

(2019-01 - 2022-12)

• Switchboard & Communications
• Operated a high-volume 45-line switchboard; screened and directed calls to the correct departments
• Managed all incoming and outgoing email correspondence on behalf of management and sales teams
• Coordinated DHL and other courier services; tracked deliveries and resolved discrepancies
• HR & Administrative Support
• Maintained staff registers, processed leave applications and compiled absentee and overtime reports
• Updated employee records and supported the HR department with onboarding documentation
• Ordered, tracked and distributed stationery and office supplies across departments
• Filed invoices, delivery notes and purchase orders; supported accounts and sales document flow

Front Desk Receptionist - Granny Mouse's Country House & Spa - Midlands Meander

(2018-01 - 2018-04)

• Hospitality & Events
• Managed reservations and guest check-in/out using Opera Cloud PMS
• Prepared meeting and event documentation; coordinated with F&B and Housekeeping for functions
• Compiled nightly audit reports and end-of-day financial summaries for management
• Processed guest payments and handled cash, card and voucher transactions accurately

Reservations Manager - Future Bound Leisure - Durban

(2016-08 - 2017-09)

• Oversaw booking operations across 8 leisure properties including online platforms and direct reservations
• Managed voucher redemption, payment follow-ups and booking amendments for all properties
• Updated and maintained listings on travel agency platforms and online booking portals
• Produced daily, weekly and monthly occupancy and revenue audit reports for management
• Trained new reservations staff on systems, procedures and guest communication standards
• Assisted with property marketing initiatives and responded to high-volume guest correspondence

Branch Administrator - Alfred H. Knight (Ukwanda) - Jacobs, Durban

(2015-06 - 2016-08)

• Logistics & Client Liaison
• Managed daily documentation capture for international and local commodity shipments
• Liaised with local and international clients regarding shipment status and documentation requirements
• Coordinated DHL courier dispatches and tracked delivery progress; resolved discrepancies promptly
• Administrative Operations
• Handled incoming and outgoing calls and emails including international correspondence
• Maintained filing systems for shipment records, compliance documents and client files
• Provided comprehensive administrative and logistical support to branch management

Transport Learnership - Ensign Shipping & Logistics - Durban

(2013-01 - 2014-02)

• Performed general office administration and managed multi-line telephone systems
• Processed emails and captured shipment data using internal logistics management systems
• Assisted with documentation flow and supported logistics operations staff
• Handled international calls professionally; maintained communication logs and records

National Senior Certificate - Business Studies · Accounting · Dramatic Arts · Maths Literacy · English HL · IsiZulu · Life Orientation - Rossburgh High School, Durban (2012)