Quirin Strahl

Rooms Division leader with a strong commercial focus across Revenue Strategy, Operations, and Guest Experience in ultra-luxury hospitality. Currently with Mandarin Oriental Hotel Group, leading Reservations and contributing to Revenue strategy while supporting overall hotel operations as Manager on Duty. My experience spans Forbes Five-Star properties across Europe and Asia, combining Front Office leadership, large-scale Housekeeping exposure, and commercial performance delivery.

I specialise in bridging operational excellence with financial performance, leading teams, driving revenue, and executing departmental transformations. My next step is to take on broader Rooms Division responsibility at Director level, with a clear pathway towards Hotel Manager roles.

Director of Reservations (Rooms & F&B | Focus Revenue) at Mandarin Oriental, Munich (2024-08 – Present)

• Lead commercial performance across Rooms & F&B reservations (pricing, distribution, conversion)
• Co-drive revenue strategy with Director of Revenue (forecasting, demand, pricing)
• Rebuilt Reservations function (SOPs, structure, training) after leadership gap
• Integrated F&B reservations into Rooms, improving efficiency & revenue (SevenRooms)
• Contribute to corporate MOHG projects (global reservations/revenue initiatives)
• Act as Manager on Duty, overseeing full hotel operations
• Deliver consistent Forbes/LQA results >92%

Director of Revenue Mgmt (Paternity Leave Coverage) at Mandarin Oriental, Munich (2024-08 – Present)

Front Office Manager (Head of Front of House) at Grand Resort Bad Ragaz (2023-06 – 2024-05)

• Oversaw multi-department Front of House (45 FTEs: Reception, Concierge, Transport, Kids Club)
• Drove upselling strategy contributing to +5% rooms revenue
• Managed budgeting, payroll, and cost control
• Led operational transformation projects (digital checkin, systems, infrastructure)
• Rebuilt and developed team to achieve LQA >90%

Front Office Manager at Badrutt's Palace Hotel (2021-08 – 2023-05)

• Managed Reception & Guest Relations in Forbes Five-Star environment (15 FTEs)
• Delivered +25% upselling revenue (~CHF 500K in 4 months)
• Led guest experience and IT/system enhancement projects
• Supported Director of Rooms on operational strategy

Housekeeping Manager (Acting) at Rosewood Hong Kong (2021-01 – 2021-06)

• Led Housekeeping operations in a Forbes Five-Star environment, overseeing a department of ~150 FTEs across rooms and public areas
• Managed supervisors and teams to ensure consistent delivery of luxury service standards
• Supported operational projects and cross-department initiatives in collaboration with Front Office
• Strengthened Rooms Division expertise through focused leadership exposure within Housekeeping

Senior Front Desk Supervisor at Rosewood Hong Kong (2019-06 – 2020-12)

• Oversaw Front Desk operations and guest flow during peak periods
• Supported Guest Services Management and cross-department task forces (Residences, Wellness)
• Project lead for Sales & Marketing activations "Summer at Rosewood" (kids entertainment program in collaboration with corporate office) and "Christmas 2020" (festive program covering hotel decoration and entertainment with focus on public appearance)

Duty Manager at Clarideé's (Maybourne Hotel Group) (2018-09 – 2019-05)

• Managed guest relations, complaint handling, and daily operations in a Forbes Five-Star hotel
• Acted as key liaison between departments to ensure seamless guest experience
• Supported upselling and front office performance initiatives

Receptionist at Clarideé's (Maybourne Hotel Group) (2014-08 – 2015-12)

• Provided smooth, efficient, and seamless service for guests in cooperation with other departments.
• Trained to deliver service according to Forbes & LQA standards (5* Forbes, min. 92% LQA)

Hotel Management Apprentice at Brenners Park-Hotel & Spa (Oetker Hotels) (2011-08 – 2014-07)

• Learned operational procedures with focus on following departments: Front Desk, Concierge, Reservations, Housekeeping
• Completed theoretical education with focus on economical subjects and foreign languages

Advanced Hospitality Revenue Management in Hospitality Management – Cornell University / eCornell (2025-05)

Bachelor of Arts in Hotel Management – Int.

University Bad

Honnef (2016-01 – 2018-04)

Graduated Apprentice for Hotel Mgmt. in Hotel Management – Vocational School for Hotel Mgmt. Villingen-Schwenningen (2011-08 – 2014-07)