Rahul Kumar Jain

Accomplished hospitality executive with over 20 years of progressive leadership experience across luxury resorts and full-service hotels. Expertise spans Rooms Division, revenue optimization, guest experience strategy, and overall hotel operations, with a strong track record of driving profitability and service excellence in competitive international markets. Results-driven and commercially astute leader known for enhancing RevPAR, improving guest satisfaction scores, and optimizing operational efficiencies through strategic planning and hands-on execution.

Proven ability to lead and develop high-performing, multicultural teams while aligning operations with brand standards and ownership expectations. A proactive and adaptable professional with a deep understanding of resort dynamics, pre-opening environments, and remote destination operations. Well-positioned to transition into senior executive leadership roles, contributing to the growth, profitability, and long-term success of forward-thinking hospitality organizations.

Assistant General Manager/Rooms Division Manager at Sea Cliff Golf Resort & Spa (2022-02 – Present)

Luxury oceanfront resort with island's only 9-hole Matkovich golf course

• Directed overall hotel operations across Front Office, Housekeeping, Reservations, F&B Service, Sales, Spa & Recreation, Retail, Security, and Guest Services, ensuring seamless coordination and delivery of exceptional guest experiences from arrival to departure.
• Led Rooms Division operations with a strong focus on service excellence, operational efficiency, guest satisfaction, and brand standard compliance within luxury hospitality environments.
• Partnered closely with the Director of Sales & Marketing to implement strategic ARR and revenue optimization initiatives, driving occupancy growth and maximizing RevPAR performance across all market segments.
• Managed departmental budgets, P&L performance, payroll, inventory control, procurement, CAPEX planning, and refurbishment projects while maintaining cost efficiency and operational excellence.
• Worked in close collaboration with the General Manager to align operational objectives with the hotel's overall business strategy and long-term performance goals.
• Assist the General Manager in overseeing daily hotel operations, strategic planning, and management meetings, including departmental and regional reviews, to ensure operational excellence and achievement of business objectives.
• Developed and implemented operational strategies, policies, and SOPs that enhanced service consistency, team productivity, and interdepartmental collaboration across the hotel.
• Championed guest satisfaction initiatives by proactively monitoring guest feedback, online reputation scores, and service quality metrics, resulting in measurable improvements in guest experience and brand reputation.
• Successfully increased the hotel's Booking.com rating from 7.5 to 8.4 through operational improvements, enhanced guest engagement, and strengthened service delivery standards.
• Strengthened hotel revenue performance through effective forecasting, pricing strategies, and revenue management practices across corporate, leisure, group, and MICE segments.
• Oversaw OTA, GDS, and direct booking channels to optimize market visibility, increase occupancy, and support revenue growth objectives.
• Built and maintained strong relationships with corporate clients, international travel partners, and key stakeholders, contributing to repeat business growth and long-term commercial success.
• Ensured full compliance with legal, health, fire, and safety regulations while maintaining a secure, well-managed, and guest-focused operational environment.
• Monitored and analysed key operational and financial KPIs to identify improvement opportunities, enhance departmental performance, and support strategic decision-making.
• Fostered a high-performance culture through leadership, coaching, and team development, motivating colleagues to consistently deliver exceptional hospitality experiences.

Acting General Manager/Rooms Division Manager at Sea Cliff Golf Resort & Spa (2021-01 – 2022-02)

• Assumed full responsibility for the overall hotel operation in the absence of the General Manager, ensuring smooth and efficient day-to-day business performance.
• Led daily operational briefings and coordinated departmental activities to ensure seamless guest experiences and operational efficiency.
• Monitored hotel performance, occupancy, revenue, guest satisfaction, and operational KPIs to achieve business targets and profitability goals.
• Led crisis management, emergency response procedures, and operational decision-making to ensure business continuity and guest safety.
• Monitored online reputation platforms, guest feedback, and quality assurance standards to continuously improve guest satisfaction and hotel performance.
• Ensured all departments operated in alignment with hotel objectives, service standards, and financial goals.
• Supported revenue management initiatives by working closely with Sales and Reservations teams to maximize occupancy, ARR, and RevPAR performance.
• Managed budgeting, cost control, payroll, procurement, inventory management, and P&L performance to support financial objectives.
• Support and monitor all Human Resources functions, ensuring compliance with performance management systems, annual appraisals, staff documentation, employee files, and contract administration in accordance with company policies and legal requirements.
• Ensure accurate preparation and timely submission of Monthly HR Reports, providing management with updated staffing, compliance, and operational information.

Revenue & Reservations Manager / I-Prefer Ambassador at Sea Cliff Golf Resort & Spa (2017-05 – 2021-01)

• Oversaw all revenue and inventory management via Opera, SynXis, IDS, GDS, and PMS.
• Designed and implemented rate distribution strategies and pricing models.
• Generated dynamic forecasts, budget comparisons, and variance reports.
• Managed OTA, corporate, and group bookings while reducing distribution costs.
• Trained reservations team to adopt proactive sales culture and guest communication.
• Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, crew, and groups).
• Responsible for best practice standards to include: competitor analysis; environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts.
• Improved guest satisfaction scores across all operational departments by enhancing service quality, operational standards, and guest engagement practices.
• Successfully established operational frameworks and SOPs that improved efficiency, accountability, and consistency across hotel operations.
• Enhanced the hotel's online reputation and guest perception, contributing to stronger market positioning and repeat guest loyalty.

Front Office & Reservations Manager / I-Prefer Ambassador at Sea Cliff Golf Resort & Spa (2014-05 – 2017-05)

• Supervised front desk team and maintained communication with all hotel departments.
• Handled key control, guest complaint resolution, credit limit reviews, and shift supervision.
• Ensured VIP treatment, proper documentation, and team training in guest handling.
• Conducted team training for service excellence.
• Team development by guiding and directing the Reservations and Front Office team to ensure the consistency of company standards, procedures and a high level of performance and service delivery with reservation enquiry handling.
• Resolves guest problems quickly, efficiently, and courteously.
• Enforces all cash-handling, check-cashing, and credit policies.

Finance Manager at Sea Cliff Golf Resort & Spa (2012-02 – 2014-04)

• Managed credit limits and collections.
• Coordinated with Finance, Sales, and Convention Services for seamless operations.
• Oversaw Cashflow, debtor ledgers, credit meetings, and bad debt provisions.
• Overseeing preparation of the strategic business and operating plans.
• Lead the annual budget development and forecasting processes.
• Oversee daily accounting operations, such as payroll, accounts payable, and billing.
• Ensure all reports are accurate, timely, and comply with accounting standards and regulations.

Accounts Supervisor at Trident Hotel (Oberoi Group) (2006-06 – 2012-02)

• Managed inventory controls and monitored daily Food & Beverage costs, identifying variances and implementing corrective actions to minimize revenue leakage.
• Ensured full compliance with taxation policies, contractual rate agreements, and financial documentation standards, supporting audit readiness and financial accuracy.
• Collaborated cross-functionally with F&B, Procurement, and Finance teams to strengthen cost control measures and improve operational efficiency.
• Contributed to improved cost management processes through effective tracking, reporting, and interdepartmental coordination.

Accounts Executive at Taj Umaid Bhawan Palace (2006-01 – 2006-06)

• Managed procurement processes, inventory controls, and financial reconciliations to ensure accuracy and cost efficiency across operations.
• Maintained statutory compliance through accurate tax documentation and adherence to regulatory requirements.
• Monitored and controlled PAR stock levels to support uninterrupted operational flow and minimize wastage.
• Administered excise registers in line with legal standards, ensuring audit readiness and compliance.

Post Graduate Diploma in Business Management in Finance – Indira School of Management Studies (2004)

Bachelor of Business Administration in BBA – Om Kothari Institute of Management Studies (2001)