Hussain Khan

I was recently part of the Service Engineering Mainframe Scheduling Team performing all required roles and fulfilling all expectations of a mainframe TWS scheduler at ABSA. I have been heavily involved in the separation project between Barclays and ABSA, and ensuring that ALL Scheduling Skills were met. Since the separation from Barclays to ABSA I have been instrumental and a critical member of the projects team handling Integrated Software Releases (ISR), from planning, prep work, executing and reviewing.

Since

October 2018 till 12 October 2019, I have participated in all ABSA has executed. I come from a IBM background with over 14 years in operations and scheduling with them. I have attained a level of skills that is not available to most as IBM is the software creator and owners and we first-hand users.

I provide technical support for all my employers’ customers/ Users to enable their applications to run efficiently, identifying and recommending area for improvements, applying a proactive approach. I am support and implementer of production changes for BAU, execute application recoveries and apply application fixes in line with the supplied instructions. I have Setup OPC Applications, Schedules, Dependencies and critical paths, as supplied by Applications and advise Applications on changes/enhancements to supplied operator instructions.

My input and skill is part of the optimization of the organization’s batch to ensure all SLA’s are met in accordance to the business. I monitor Change requests through the process which has been agreed between Applications Support and Service Management. I assume responsibility for owning problems and ensure that problems are resolved within the agreed timeframe and no problems are closed without RCA (Root cause analyses) being completed.

I identify problem areas, document findings, use this developing effective corrective action plans. I partake in knowledge sharing with other team members and by this help with the upskilling of not just myself but team members as well.

Mainframe Scheduler – Service Engineering at ABSA (2018-09 – 2020-03)

• Created migration concepts
• Maintain and further development of TWS-Function-Check and Service-Dialog
• Release change and customized refresh of TWS/z and all add-ons
• Maintain TWS/z maintenance batch
• Maintain TWS calendars and periods
• Create and trigger special resources
• Installation and implementation of software packages / updates of all for all environments
• On demand coding to realize interfaces, exits and topics for standardization
• Define concepts to decontrol servers e.g Windows, Linux, SAP
• Provide software/agents for the connection to Windows, Linux, SAP
• 24/7 Operation of standard software for cross platform scheduling
• Schedule and modify job application in TWS Long Term Plan
• Error analysis and error handling – if necessary, get in contact with software producer
• Create statistics to optimize the standard scheduling software
• Proactive avoids of incidents
• Batch process support and consulting for all environments
• In case of batch delay or error an immediate notification of the responsible departments is required
• Automatic and cyclic scans of log files for error detection
• Observe the TWS batch process
• Continuous update of the operations handbook
• Create guidelines for the batch customer
• Participate in weekly meetings e.g., Change meeting, huddle, ISR pre implementations
• Since the separation from Barclays to ABSA 2018, I have been instrumental and a critical member as part of the Projects team handling the Integrated Software Releases (ISR). Between 2 other team members and myself I was tasked and responsible for the planning, prep work, executing and reviewing of this big project.
• Since October 2018 till 12 October 2019, I have participated in all 5 ISR and non-ISR ABSA has executed.
• I introduced the “Buddy checking” system amongst other active tasks in the business thus ensuring the checking of all actioned tasks and changes before going live as to minimize and eradicate system error.

Mainframe Specialist Scheduling at IBM (2014 – 2018-08)

Responsible for programming and testing of batch systems to meet the needs of client’s requirements and provide technology support.

• Monitoring, amending, resolving and creating overall revue of all batch- processing and ensuring an uninterrupted process.
• Monitoring the availability of applications, systems and networks and ensuring maximum availability of these.
• Resolving and settling of batch related failures and changes in order to facilitate a solution and control and coordinate the progress of that solution.
• Full amending of live batch both temporary and permanent.
• Logging of mainframe batch crashes and escalating, updating and closing them off
• Monitoring of the UNIX servers using the TBSM tool, taking ownership and creating of incidents.
• Ensuring that escalated problems are documented on system documents and correctly handed over to next shift and SLC.
• ensuring the handling of cross training on various lpars is done and assists with the training of junior staff members. Pulling daily stats for work logged, tickets completed and all backlog tickets.

OPERATIONS PRODUCTION SUPPORT ANYLIST at IBM (2010-01 – 2014-08)

Facilitating, controlling, coordinating and initiating problem solving techniques for quick and effective initiatives in solving incidents and facilitating a solution to the progress or resolution of this solution.

• Carrying out changes to batch concerned tasks
• Month-end batch planning and scheduling, TWS OPC Logging of mainframe batch crashes and escalating, updating and closing them off.
• Monitoring of the UNIX servers using the current native tool, taking ownership by creating of incidents.
• Ensuring that escalated problems are documented on the system documents and correctly handed over to next shift and SLC.
• Standby for after hours on customers supported platforms (Next, AT&T, and ACN).
• Support and testing of OPC during IBM/ customer projects/cut-over/changes.
• Planning, preparing and running of Disaster Recovery for Next customer.
• Utilizing, procedure creating, problem solving of customer bought software.
• Ensuring client satisfaction by promoting secure and correct batch information.

I.T. SPECIALIST at IBM (2006 – 2010)

Monitoring batch-processing and taking care of an uninterrupted progress.

• Monitoring the availability of applications, systems and networks and providing a maximum availability as quickly and correctly as possible and settling incidents concerning the incidents pertaining to the batch and services and also analysing and solving these incidents, and taking the necessary taking action in order to facilitate the best solution and also controlling and co-coordinating the progress of this solution.
• Carrying out changes.
• Logging of mainframe batch crashes, escalating, updating and closing them off.
• Monitoring of the UNIX servers using the TBSM tool, taking ownership and creating of incidents. Ensuring that escalated problems are documented on system documents and correctly handed over to next shift and SLC.
• Handling of crosstraining on variouslpars and assisted with the training of junior staff members.

OPERATIONS SUPPORT TECHNITION at EDS (2001 – 2005)

Monitoring batch-processing and taking care of an uninterrupted progress.

• Monitoring the availability of applications, systems and networks and providing maximum availability of these as quickly and correctly as possible. Settling incidents regarding batch and services, and analysing and solving these incidents as well as taking actions in order to facilitate, control and o-ordinate a solution and the progress thereof.
• Carrying out changes.
• Month-end batch planning and scheduling, TWS OPC, Logging of mainframe batch crashes and escalating, updating and closing them off.
• Monitoring of the UNIX servers using the TBSM tool, taking ownership and creating of incidents. Ensuring that escalated problems are well documented on the system and also the documentation is correctly handed over to next shift and SLC.
• Handling of cross training on various lpars are done and assist with the training of junior staff members.

SENIOR MAINFRAME OPERATOR at AFROX MIS (1997 – 2001)

Full monitoring of all alerts, mounts, action messages and call logging for all lpars as well as NT, UNIX and other platforms.

• Full tape monitoring of the five Afrox sites.
• Full hospital monitoring of Healthcare.
• Full management of escalation procedures, call-out procedures and other job related procedures. Accurate reporting.
• Ensuring that high level of Operations are followed to ensure client satisfaction and SLA’s are met all the time.
• stand in and execute tasks of the day shift Supervisor during the Supervisors absence.
• Create new Daily and Weekly reports.
• Cross training between LPARS, UNIX and SERVERS etc.

Matric – William Hills Secondary (1996)