Refilwe Sebako
Operations | Customer Experience | Administration | E-Commerce | Warehouse Operations
About
Results-driven business operations professional with 10+ years of experience in operations, administration, customer service, warehouse operations, dispatch coordination, inventory control, e-commerce support and leadership. Certified Virtual Assistant with Data Analytics training.
Experience
Customer Service Operations Manager - Monosi Movements
(2022-01)
Managed customer support, order fulfilment, dispatch tracking, warehouse coordination, inventory records, reporting and process improvements.
Retail Clerk Administrator - Sasol
(2019-01 - 2022-12)
Managed inventory systems, stock accuracy, receiving, stock counts, dispatch preparation, reporting and onboarding.
- Reduced stock discrepancies by 15%
Administrative Manager - Shoprite/Checkers
(2016-01 - 2019-12)
Managed administration, scheduling, ERP records, reporting, recruitment and inventory documentation.
Regional Sales Manager - Microzone Trading (MTN)
(2011-01 - 2015-12)
Managed multiple stores, supervised 15+ staff, monitored KPIs and coordinated stock replenishment.
- Increased regional sales by 25%
Education
National Diploma - Management
