Tisetso Lefakane

E-commerce operations professional with hands-on experience in online retail operations, marketplace support, WooCommerce store setup, customer fulfilment and business performance reporting. Nearly 2 years running frontline e-commerce & retail operations end-to-end Independent e-commerce/digital builds delivered for SME clients, including 3 named brands Multi-marketplace listing experience: Takealot, Amazon, Bob Shop, plus Shopify & WooCommerce store builds Seeking E-commerce Operations, Marketplace Operations, or Digital Retail Operations roles where hands-on platform experience, accurate fulfilment, and reliable reporting can directly support online sales growth.

E-Commerce & Marketplace Operations Consultant (Contract & Client Engagements) at Self-Employed (2024-11 – Present)

• Delivered digital and e-commerce projects for SMEs and early-stage founders, managing each from intake through to post-launch operations.
• Built and configured WooCommerce stores for EMX Africa and Isiba Organics — product uploads, category structure, image editing, product copy, and on-page SEO.
• Ran the e-commerce launch for Nailtion, a beauty brand: product photography and editing, product naming and copywriting, catalogue upload, and listing setup on the Takealot Marketplace, plus ongoing shipment and marketplace operations support.
• Assisted clients with product catalogue organisation, user experience improvements and online store readiness before launch.
• Supported product listing and marketplace operations across Takealot, Bob Shop and WooCommerce stores.
• Managed multiple concurrent client engagements, coordinating timelines and communication directly with non-technical founders.

Value Creation Programme Manager at E Squared Investments (2023-09 – 2024-03)

• Coordinated post-investment operations and reporting across 15 venture-backed companies.
• Collected, validated, and analysed operational and financial data from all 15 portfolio companies.
• Prepared executive performance reports used by operating partners to track portfolio health.
• Managed reporting workflows in Monday.com and documentation in SharePoint, improving data consistency across the portfolio.

Investment Analyst Apprentice at Secha Capital (2024-06 – 2024-10)

• Fixed-term investment analyst apprenticeship: conducted market research and applied financial modelling to evaluate early-stage businesses across 5 sectors.
• Participated in due diligence and strategy workshops, building commercial analysis skills that support reading business performance data.

E-commerce Operations & Customer Service Associate at Bargainers SA (2021-11 – 2023-08)

• Managed daily e-commerce and front-desk operations for close to two years — order fulfilment, dispatch, reception, and incoming calls for a high-volume online retail business.
• Coordinated inventory, stock replenishment, and product listings across multiple online sales platforms.
• Processed customer orders, returns, exchanges, and payments while maintaining accurate transaction records.
• Booked couriers, prepared waybills, and coordinated dispatch to ensure on-time delivery of customer orders.
• Prepared weekly sales and stock reports used to support day-to-day business decisions.
• Handled walk-in customers and incoming enquiries across phone, in-person, and online channels, resolving issues and supporting product decisions directly.

National Senior Certificate (Matric) – Mosupatsela Secondary School (2017)