IT Support Specialist
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Experienced IT Support Specialist with 5+ years of hands-on experience providing desktop, network, and end-user support across government and enterprise environments. Skilled in troubleshooting hardware/software issues, supporting Microsoft environments, and maintaining network infrastructure. Proven ability to work under pressure, meet SLAs, and deliver excellent user support both onsite and remotely.
End User Computing Technician (SAPS) at SITA (KZN) (2021-08 – Present)
Provide first and second level desktop and LAN support for government enterprise users with SLA compliance
Field Technician at Altron Bytes Managed Solutions (2019-09 – 2021-08)
Supported retail systems (POS) for major clients including Pepkor, Nedbank, SBSA, and Massmart
Field Technician at Adapt IT (Micros Systems) (2016-09 – 2019-08)
Installed and supported POS systems (Front of House & Back Office) for retail and hospitality clients
Junior Desktop Support Technician at Datacentrix (Dept. of Health) (2015-10 – 2016-09)
Provided desktop support via phone, remote access, and onsite for government department
Diploma in Information and Communication Technology – Mangosuthu University of Technology (2012 – 2014)
