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Rita van Zyl

Rita van Zyl

Change,Incident Release | Service Delivery

Talent
Randburg, City of Johannesburg Metropolitan MunicipalityMember since September 29, 2024
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About

Passionate and driven Change and Incident Manager with over twenty-three years of experience in developing and implementing effective change and incident management strategies. My detail-oriented approach enables me to deliver results by actively listening to and understanding both business and technology needs. With a strong emphasis on critical thinking and a commitment to continuous improvement.

Collaborative leaders partner with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.

Uses independent decision-making skills and sound judgement to positively impact company success.

Experience

Passionate and driven Change and Incident Manager with over twenty-three years of experience in developing and implementing effective change and incident management strategies. My detail-oriented approach enables me to deliver results by actively listening to and understanding both business and technology needs. With a strong emphasis on critical thinking and a commitment to continuous improvement. Collaborative leaders partner with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgement to positively impact company success.

Education

Currently completing

Agile Scrum Essentials Training 

Pink Elephant, Johannesburg 

July 2024 

OHS Fire Fighting 

Absolute Health Services, Johannesburg 

 

June 2024 

OHS First Aid 

Absolute Health Services, Johannesburg 

 

December 2022 

Crucial Conversations 

In-house Strate Pty Ltd, Sandton 

 

December 2012 

Management for New Managers 

AstroTech, Johannesburg 

 

June 2009 

IT Service Management ITIL Service Delivery 

Foster-Melliar, Johannesburg 

 

November 2008 

ITIL V2 V3 Foundation Bridge 

Foster-Melliar, Johannesburg 

 

October 2006 

BCOM Business Management, Business 

UNISA, Pretoria 

 

January 1996 

Matric 

Bracken High School, Alberton 

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