Robin Solomons

Resourceful professional with experience in customer service and team leadership. Proven ability to manage performance and drive positive outcomes in dynamic environments. Possesses strong communication and interpersonal skills developed through roles as a Customer Advisor and Collections Agent. Eager to leverage leadership potential and dedication to achieve objectives in a challenging new role.

Performance Coach/Deputy Team leader at Sigma Connected (Present)

• Mentored and coached a team of agents to enhance performance metrics and achieve key objectives.
• Assisted in team leadership duties, overseeing daily operations and ensuring adherence to company policies.
• Facilitated training sessions to onboard new team members and develop existing staff skills.
• Monitored team performance, providing constructive feedback and implementing strategies for continuous improvement.

Customer Advisor at Capita full circle

• Provided comprehensive customer support, addressing inquiries and resolving issues related to services and accounts.
• Guided customers through product features and service offerings, ensuring a positive and informed experience.
• Documented customer interactions and feedback to identify areas for service improvement.

Collections Agent at Anthony Richards & Associates

• Managed a portfolio of outstanding accounts, implementing effective collection strategies to recover overdue payments.
• Negotiated payment arrangements with customers, balancing company recovery goals with client financial capabilities.
• Maintained accurate and detailed records of all collection activities and customer interactions.

Secondary Education in English, Afrikaans, Mathematics literacy, Life Orientation, Business Economics, Home Economics, Economics – Portland High School