Rochelle Macart

Dedicated and results-driven IT Technician with over four (4) years of experience delivering technical support, maintenance, troubleshooting, and customer-focused solutions across diverse business environments. Recognized for a proactive approach, strong problem-solving abilities, and the ability to manage multiple priorities while maintaining exceptional service standards. Known for responding with urgency, professionalism, and a commitment to achieving outstanding customer satisfaction.

In addition to my technical expertise, I am a motivated Junior Tender Administrator who is continuously developing my knowledge of procurement, bid preparation, compliance, and tender management. I am passionate about expanding my skills in the tendering industry and embrace every opportunity to learn, grow, and contribute to successful project outcomes through careful planning, attention to detail, and a commitment to excellence. I am highly organized, dependable, and adaptable, with a positive attitude and a willingness to take on new responsibilities that contribute to team success.

My passion for technology and continuous professional development drives me to stay ahead in an ever-evolving industry.

My motto is simple: Keep learning. I believe I am an empty cup, always ready to be filled with new knowledge, new challenges, and emerging technologies that enable me to grow both personally and professionally.

Customer Service Administrator at Omni Africa (2021-06 – 2026-06)

• Attending to clients' calls and queries
• Working with CRM- Systems Comma5 & Zoho
• Capturing job cards on system
• Doing quotations (RFQ's and Tender applications)
• Technical Dep Team player
• Provide first-level support for customers, which encompasses solving basic problems
• If the problem requires technical assistance, log a service request to the relevant support team through the CRM system
• Follow up with the customer after the problem has been solved to ensure it was resolved to the customer's satisfaction
• Inform their supervisors and other relevant parties about common problems so they can be solved more quickly
• Ensure following processes and company policies
• Enhance customer service satisfaction through survey calls to foster customer relationships
• Producing statistics and management reports
• Prepare and distribute job allocations for the technicians
• Provide support and assistance to clients
• Provides timely resolution of problems
• Delivering information about a company's offerings
• Providing proactive customer outreach
• Handling customer complaints
• Responding to customer reviews
• Developing and documenting knowledge into helpful content

IT Technician at Omni Africa (2021-06 – Present)

• Maintained and repaired technological equipment and peripheral devices such as routers
• Assisted help desk customers by troubleshooting computer-related issues such as virus removal, password resets, email setup and software installs
• Performed complex mechanical alignments and equipment calibration to meet quality standards
• Determined maintenance requirements and assigned repairs to qualified employees
• Troubleshoot hardware and software issues daily, in person, remotely and via telephone
• Installed well-functioning LAN/WAN and managed servers and IPs
• Read manuals and manufacturer instructions to install and troubleshoot devices
• Performed troubleshooting and diagnosis on malfunctioning equipment
• Mentored junior technicians in maintenance, repair, and reporting duties
• Trains staff on computer literacy
• Performs routine inspection of equipment
• Updates computer software and operating systems
• Creating users on the AD and managing their accounts
• Diagnosing laptops and desktops

Tender Administrator at Omni Africa (2025-03 – Present)

• Ensure that tender documents are completed and accurate
• Maintain accurate records electronic copies of completed documents
• Searching for relevant tenders on various platforms
• Ensure the bid process is followed
• Coordinate collection of tender documents and ensure submissions are made on time
• Organize and schedule meetings (briefings)
• Develop/maintain a filing system

Microsoft 365 Administrator at Omni Africa (2022-02 – Present)

• Creating emails and groups
• Resting email passwords
• Provide technical user support for incidents escalating from the helpdesk and resolve system / application issues
• Managing the following admin centers on the admin portal: Endpoint Manager, Azure Active Directory, Exchange, SharePoint, Classic Exchange Admin Center
• Assist with the migration of content from various sources (country office servers, google drive, drop box, personal computers, one drive, SharePoint etc.) to Microsoft 365 environment as designed
• Offer technical support on Microsoft 365 accounts and solving errors to staff in the organization
• Managing 1Grid Amin Portal
• Handing email hosting accounts

Grade 10 – Krugerlaan School (2018 – 2018)

Technical Support NQF 4 in IT – Torque- IT Career Campus (2021 – 2021)

Microsoft Azure Fundamentals in Cloud Computing – Styava (2022 – 2022)

HTI ApexPMS Training in IT – Eskom (2022 – 2022)