Saabira Cooper

Detail-oriented and personable Receptionist and Client Agent with over 16 years of experience in front desk, personal assistant and client relations. Skilled in managing multi-line phone systems, scheduling appointments, and handling client inquiries with the highest level of professionalism. Known for excellent communication skills, a warm and welcoming demeanor, and the ability to maintain a well-organized and efficient reception area.

Proficient in managing administrative tasks, including data entry, correspondence, and office supply management. Dedicated to providing exceptional service and creating positive experiences for clients and visitors. Strong ability to multitask in fast-paced environments while maintaining a calm and professional attitude.

Committed to representing the company with integrity and fostering strong client relationships.

Receptionist at Ample Insurance Brokers (2012-01 – 2020-01)

Receptionist at Ample Insurance Brokers

• Answering Switchboard
• Greeting Visitors and directing them to the boardroom
• Taking Messages and ensuring the consultants receive the messages
• Allocating claims to client portfolio managers
• Screening all managers and director's calls
• Managing the company's main email address and allocating emails to the correct consultant or manager
• Ensure that the reception area is always neat and tidy
• Offering clients and visitors something to drink
• Capturing client's information on the company system
• Registering Claims
• Managing the claims, policy schedules and cancelations inbox
• Sending emails to insurance company's
• Sending welcome emails and policy schedules to clients
• Ensure that the office has enough groceries
• Updating claims and allocating portfolio managers

Receptionist and Personal Assistant at Mx Metal Industries (2011-01 – 2012-01)

Receptionist and Personal Assistant at Mx Metal Industries

• Answering Calls
• Greeting Visitors and directing them to the boardroom
• Phoning Suppliers daily to place orders
• Sending and receiving faxes
• Sending Emails to suppliers
• Petty Cash
• Ensure the office has enough groceries
• Ensure staff have the correct safety equipment
• Requesting invoices from suppliers at the end of the month
• Compiling invoices and delivery notes and sending it to the accounts department for payment
• Making tea for the director and clients
• Ensure that employees going to site have the correct qualifications
• Filing
• Ordering lunch for the director of the company

Customer Service Agent at Skynet Worldwide Express (2007-01 – 2011-01)

Customer Service Agent at Skynet Worldwide Express

• Dealing telephonically with customers
• Following up with drivers on deliveries
• Making sure deliveries are delivered on time
• Managing client's accounts
• Following up with different branches and 3rd party branches worldwide
• Tracking and tracing of parcels
• Ensuring customers packages are delivered in good condition
• Quoting customers on parcels
• Sending and receiving faxes
• Resolving queries

Grade 12 – Witteboome Secondary School (2007)