Sales Administration at Umklomelo Electronics And IT Solutions (2021-01 – 2022-12)
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Planned and directed staff training and performance evaluations.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Discussed sales strategies and promotional plans with VP of Sales on regular basis.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Established and cultivated solid business relationships with new or existing customers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Inventory Management at Global1repairs-Samsung,TCL,Hisense,NewlandID&Zebra Service Centre (2023-01 – 2023-06)
- Performed data entry and completed proper paperwork.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Created reports detailing inventory costs, deliveries, and usage.
- Completed physical inventory counts each month.
- Maintained inventory count, tracked usage, and documented variances.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Maintained and organized inventory receipts and processed changes to reduce process lags.
- Marked stock items with identification tags, stamps, electric marking tools, or other labeling equipment
Social Media Marketing Intern at Umklomelo Electronics And IT Solutions (2020-01 – 2020-12)
- Designed and presented social media campaign ideas.
- Contributed to mock-ups, email campaigns, and social media content.
- Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms.
- Conducted daily updates to social media profiles to boost company online presence.
- Created engaging content to catch attention of potential customers.
- Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages.
- Developed creative and unique campaign visuals, including videos, GIFs and images.
- Informed content creation and optimized campaigns using insights and analytics.
- Optimized social media content for maximum engagement and reach.
- Responded to comments, posts, and questions from various channels.
- Increased brand awareness and followers through comprehensive social media campaign management.
- Assisted team with various marketing projects that would engage new leads and potential customers.
- Moderated social media accounts for constructive, brand-appropriate communications.
- Created content strategies for digital media.
- Created customized marketing materials to increase product awareness.
Senior Technician at Global1repairs-Samsung,TCL,Hisense,NewlandID&Zebra Service Centre (2024-09 – Present)
- Perform scheduled maintenance, troubleshoot equipment failures, and monitor equipment signals.
- Document and communicate material from tool interruptions to the process team.
- Participate in site compliance with health, safety, and environmental management system guidelines.
- Installing configuring, maintaining, repairing, and troubleshooting hardware and peripherals.
- Providing customer support.
- Educating users in how to use and maintain their products.
- Repairing broken equipment.
- Assessing hardware and installation functionality
