Chat Moderator - Cloudworkers UK
(2025-02)
- Monitor Conversations - Keep an eye on live chat, forums, or message boards.
- Ensure discussions stay on topic and follow community guidelines.
- Enforce Rules - Warn or mute users who violate rules.
- Ban repeat offenders or bots as needed.
- Filter Inappropriate Content - Remove offensive language, hate speech, spam, or personal attacks.
- Use moderation tools or bots to assist with filtering.
- Foster a Positive Environment - Encourage respectful and inclusive dialogue.
- De-escalate arguments or heated discussions when necessary.
- Support the Community - Answer basic questions from users.
- Provide helpful links or direct users to appropriate channels.
- Report Issues - Escalate serious problems or user reports to admins or higher-level moderators.
- Document major incidents if needed.
- Stay Updated - Keep up with changes to rules, platform tools, and community expectations.
Translator - Proz.com
(2024-02 - 2025-01)
Translating articles from other languages to English
Customer Service Agent - Cellc Merchants
(2022-01 - 2023-04)
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- Do sim swaps.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Call clients and customers to inform them about the company's new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services.
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.
Bakery Assistant - Pick 'n Pay store
(2017-10 - 2021-08)
Taking customers orders, serving customers, respond to customer inquiries and requests via telephone
Receptionist - TMS South Africa Durban - Durban
(2014-01 - 2015-12)
- Meeting and Greeting Clients
- Booking Meetings
- Answering and Forwarding calls
- Screening phone calls
- Sorting and distributing post
- Keeping the reception area clean at all times
- Monitoring logbook
- Directs visitors by maintaining employee and department directions
- Maintain security by following procedures
- Call and email screening
