Shaandre Cloete

Credit Controller / Reconciliation

Talent

Cape TownMember since June 17, 2026

Customer AnalyticsCustomer relationship managementCustomer engagementCommunication skills (interpersonal, written and verbal)Attentive listeningCoach and mentoringEnthusiasmStrong organizational and planning skills

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Customer AnalyticsCustomer relationship managementCustomer engagementCommunication skills (interpersonal, written and verbal)Attentive listening

About

Eager to join a dynamic organization that values innovation, collaboration, and growth, where I can utilize my skills to drive impactful outcomes.

Experience

Credit Controller / Reconciliation - The Foshini Group

(2021-10 - 2024-09)

Reconcile customer accounts on a daily/weekly/monthly basis.
Identify and resolve discrepancies between customer statements and internal records.
Match payments received to invoices and allocate correctly in the accounting system.
Monitor customer accounts to ensure payments are received on time.
Follow up on overdue invoices and maintain regular communication with clients regarding outstanding balances.
Escalate problematic accounts to management when necessary.
Prepare and submit reconciled reports for management review.
Provide regular updates on debtor aging and payment trends.
Highlight risks and propose solutions to minimize bad debt exposure.
Work closely with sales, finance, and customer service teams to resolve disputes quickly.
Liaise with banks to confirm payments and resolve allocation issues.
Maintain accurate and up-to-date records of all reconciliations and customer communications.
Ensure compliance with company credit policies and relevant accounting standards.

Administration Controller / Acting Administration Manager - @Homelivingspace

(2024-09 - 2025-07)

Assisting the Store manager with Stock take & store administration
Monitor and analyse stock movement within the store
Implement risk management procedures, which mitigate stock losses and Shrinkage.
Ensure compliance of all administration, systems and reporting procedures
Extracting store report to analyse store turnover and stock performance
Understand and present information to Store manager
Organise and maintain in store filing systems
Monitor and controller cash or transactional activities to ensure process is followed
Uphold in store safety and security procedures.
Process Customer transactions via active retail system (POS)
Identifying Customer needs through professional engagement and communication.
Establish Customer loyalty, by promoting cash reward programs.
Take initiative to improve Customer experience and satisfaction.
Adhere to visual Merchandising principles and follow housekeeping procedures
Continuously take on opportunities to develop your own selling skills and product knowledge.
Work within a team to meet sales target and implement store objectives.

Customer Service Team Leader - TTEC Humana Healthcare

(2025-08)

Schedule Attendance – To ensure that individual and team attendance is in line with the schedule provided.
Schedule Adherence - To ensure that individual and team adhere to WFM schedule in line with operational requirements.
Productivity – To ensure that the team and departmental targets are met contributing to the overall achievement of departmental targets.
To maximize people productivity through following the correct departmental and people management processes. (E.g. IR, Performance Management, Recruitment, coaching etc.)
To make sure that the team maintains all-round professional customer experience in order to achieve the desired outcome in line with departmental standards.
To build and maintain relationships with relevant stakeholders (Internal and external).
To drive team compliance to legislation, policies and procedures, aligned to the departmental standards.