Credit Controller / Reconciliation - The Foshini Group
(2021-10 - 2024-09)
- Reconcile customer accounts on a daily/weekly/monthly basis.
- Identify and resolve discrepancies between customer statements and internal records.
- Match payments received to invoices and allocate correctly in the accounting system.
- Monitor customer accounts to ensure payments are received on time.
- Follow up on overdue invoices and maintain regular communication with clients regarding outstanding balances.
- Escalate problematic accounts to management when necessary.
- Prepare and submit reconciled reports for management review.
- Provide regular updates on debtor aging and payment trends.
- Highlight risks and propose solutions to minimize bad debt exposure.
- Work closely with sales, finance, and customer service teams to resolve disputes quickly.
- Liaise with banks to confirm payments and resolve allocation issues.
- Maintain accurate and up-to-date records of all reconciliations and customer communications.
- Ensure compliance with company credit policies and relevant accounting standards.
Administration Controller / Acting Administration Manager - @Homelivingspace
(2024-09 - 2025-07)
- Assisting the Store manager with Stock take & store administration
- Monitor and analyse stock movement within the store
- Implement risk management procedures, which mitigate stock losses and Shrinkage.
- Ensure compliance of all administration, systems and reporting procedures
- Extracting store report to analyse store turnover and stock performance
- Understand and present information to Store manager
- Organise and maintain in store filing systems
- Monitor and controller cash or transactional activities to ensure process is followed
- Uphold in store safety and security procedures.
- Process Customer transactions via active retail system (POS)
- Identifying Customer needs through professional engagement and communication.
- Establish Customer loyalty, by promoting cash reward programs.
- Take initiative to improve Customer experience and satisfaction.
- Adhere to visual Merchandising principles and follow housekeeping procedures
- Continuously take on opportunities to develop your own selling skills and product knowledge.
- Work within a team to meet sales target and implement store objectives.
Customer Service Team Leader - TTEC Humana Healthcare
(2025-08)
- Schedule Attendance – To ensure that individual and team attendance is in line with the schedule provided.
- Schedule Adherence - To ensure that individual and team adhere to WFM schedule in line with operational requirements.
- Productivity – To ensure that the team and departmental targets are met contributing to the overall achievement of departmental targets.
- To maximize people productivity through following the correct departmental and people management processes. (E.g. IR, Performance Management, Recruitment, coaching etc.)
- To make sure that the team maintains all-round professional customer experience in order to achieve the desired outcome in line with departmental standards.
- To build and maintain relationships with relevant stakeholders (Internal and external).
- To drive team compliance to legislation, policies and procedures, aligned to the departmental standards.
