Shereez Padayachee

Commercially driven leader with extensive experience across financial services, banking, operations, and sales. Recognised for building high-performing teams, delivering sustainable growth, and improving performance through disciplined execution and continuous improvement. Strengths include inclusive leadership, building team cohesion, and developing talent to deliver consistent results.

Known for taking ownership of complex challenges, stabilising underperforming areas, and leading practical improvements that strengthen outcomes and customer experience.

Senior Manager Outbound Sales Team: Business Banking at Capitec Bank (2024-08 – Present)

• Provide regional leadership over business banking portfolios, driving sustainable growth, profitability, and market share through high-performing teams.
• Build and deepen strategic client and partner relationships by delivering trusted financial guidance and tailored solutions aligned to client needs.
• Identify, develop, and execute new business and revenue opportunities across the region to maximize portfolio performance.
• Oversee client relationship management, risk governance, and regulatory compliance to ensure sound lending and ethical banking practices.
• Lead proactive client-experience and complaints-resolution strategies through collaboration with product, credit, and operational stakeholders.
• Drive service excellence by analyzing client insights and partnering on product, process, and service improvements.
• Apply strong commercial and market insight through continuous analysis of industry trends, competitor activity, and regulatory changes.
• Deliver against regional sales, revenue, and profitability targets while ensuring disciplined cost and risk management.
• Embed a high-performance culture through coaching, performance management, and succession development.
• Champion transformation and change initiatives, fostering accountability, innovation, and excellence through execution across teams.

Regional Manager: Operations & Sales at Capitec Bank (2017-05 – 2024-08)

In addition to my regional role, I served as a national champion, leading strategic partnerships and alliances to deliver new product propositions and client solutions.

• Developed and executed short- and long-term regional strategies to deliver sustainable, profitable growth aligned to the bank's strategic plan.
• Built and maintained relationships with clients, partners, and internal stakeholders across key business units (Complaints, Marketing, IT, Employee Relations, HR, Credit, Cash Management, and Forensics).
• Planned, executed, and monitored sales activities to drive regional performance and support national priorities.
• Embedded an inclusive, high-performance culture by building cohesive teams and setting clear performance expectations.
• Delivered on recruitment and capability plans through targeted talent selection, coaching, and development plans.
• Monitored competitor activity and market trends, translating insights into proactive responses and improved positioning.
• Presented clear, data-informed propositions to senior internal and external stakeholders to support product, service, and innovation initiatives.

Regional Manager at Capitec Bank (2014-09 – 2024-04)

• Implemented and managed area operational plans, ensuring alignment to overall business strategy.
• Led the effective delivery and implementation of projects impacting the area, ensuring on-time execution and minimal disruption.
• Identified growth opportunities, risks, and external factors affecting performance, translated insights into practical actions.
• Owned area sales targets and monitored emerging market and competitor trends to inform priorities and responses.
• Maintained high ethical standards and ensured adherence to legislative requirements and internal compliance controls.
• Co-developed and executed area sales plans with Branch Managers to grow new business, increase penetration, and improve conversion.
• Recruited, developed, and retained high-performing talent; ensured optimal resourcing to meet current and future staffing needs.

Branch Manager at Capitec Bank (2012-08 – 2014-08)

• Directed day-to-day branch operations to ensure efficient service delivery, strong controls, and consistent customer experience.
• Lead branch sales and marketing initiatives while maintaining high standards of client service and complaint resolution.
• Provided leadership, coaching, and performance support; served as escalation point for operational and staff matters.
• Ensured adherence to internal controls, operational processes, and standard operating procedures.
• Applied organisational policies and governance requirements, including credit policy and lending controls.
• Developed capability through coaching, training, and on-the-job development aligned to performance expectations.
• Managed branch performance drivers (sales, service, risk, and cost) to deliver targets and improve outcomes.
• Operated effectively in a high-volume retail banking environment, balancing service quality with strong controls.
• Supported branch planning across marketing, financial management, and people processes to improve execution and accountability.

Assistant Branch Manager at Capitec Bank (2011-02 – 2012-07)

• Supported the Branch Manager with branch operations, client service standards, and the coordination of marketing and sales activities.
• Ensured process and procedural compliance through audits, controls, and corrective actions.
• Resolved client queries and supported service recovery to maintain high customer satisfaction.
• Onboarded and trained new employees to accelerate productivity and adherence to standards.
• Provided day-to-day supervision and acted in charge of the branch when required, ensuring continuity of operations and staff support.

Sales & Service Consultant at Capitec Bank (2009-08 – 2011-01)

• Delivered end-to-end client service, handling daily banking enquiries and resolving issues in line with service standards.
• Supported branch sales objectives by identifying client needs, recommending appropriate products, and contributing to target achievement.
• Ensured accurate processing of transactions and maintained compliance with policies, controls, and regulatory requirements.

Bachelor of Commerce – Regent Business School (2021)

Diploma in International Hospitality – Blue Ribbon Hospitality School of Excellence (2005)

Senior Certificate – East London High School (2004)