Simamkele Chulayo

Hard-working individual who deals with tasks with determination and dedication. Able to cope under pressure and is a fast learner that enables adaptation to new positions quickly and without complications. Analytically minded person with excellent numeracy skills. Well-spoken individual with strong leadership skills.

Administrator at Sanlam (Present)

• Performing thorough fraud checks on Two-pot accounts and ensuring accurate and timely processing of payouts.
• Managing escalated cases by conducting detailed investigations to address potential legislative concerns or compliance breaches.
• Executing client instructions and providing necessary documentation.
• Meeting service level agreements and resolving cases exceeding specified timeframes.
• Handling termination and full proceed quotations, calculating pension interest, and conducting tax simulations.
• Performing fraud checks, account verifications, and pay-outs as per legislation.
• Processing emigrations and managing intra-fund transactions.
• Process savings component documentation and contact members if any outstanding information or documents are required.
• Conduct weekly risk assessments to identify what is working well and areas that need improvement.
• Provide moral support to the team and ensure motivation remains high.
• Serve as the escalation point for clients who are dissatisfied with the service received.

Client service administrator & Sales representative at Assupol (2019-05-01 – 2022-07-31)

• Adhere to client service procedures: complaints and enquires
• Maturities, policy contracts, cancellations, amendments, financial and general enquires.
• Update client personal details and aims notes.
• Handle all incoming calls and walk in clients
• Maintain required business retention rate.
• Adhere and comply for FSB board notice in terms of FAIS
• Keep record systems up to date.
• Meet and exceed quotes
• Maintain a well-developed pipeline of prospects
• Communicate customer and prospect product pain points to appropriate departments
• Coordinate with other team members and department to optimize the effort

Senior Administrator (section 37c death claims) & Validation consultant (wealth) at Old Mutual (2010-06-01 – 2016-12-31)

• Responsible for processing of the death claims within pension fund death claims area in terms of section 37c of pension fund act and the rules of the fund.
• Excellent verbal and written communication skills.
• Manage of document IRO FICA and FAIS legislation and other regulatory requirements
• Sound judgement and decision-making skills.
• Validation for all LISP an Assets Management offering.
• Validating withdrawals, switches, cessions, estate late and investments, debit orders annuity and contractual changes. Making sure, we work according to section 54 long term insurance act, FICA, FAIS
• Technical legal knowledge and understanding of section 37c of the pension fund and general knowledge of common law, other legislation- admin of deceased estate act, intestate succession, divorce act etc.
• Investigate and assess personal (financial and other) information of dependants and nominated beneficiaries allocations among the dependants and nominated beneficiaries.
• Ensure regulatory and legislative compliance.
• Accountable for service delivery through owns efforts.

Branch Intern at African Bank (2018-06-01 – 2019-04-30)

Processing loans, credit cards, investment instructions and attend to the client quires.

Continuous development programme – Growth in Motion (2020-11)

Class of Business – Moonstone (2019-11)

Regulatory examination 5 – Moonstone (2018-10)

Bachelor of technology degree in Corporate Administration – UNISA (2013-08)

National Diploma in internal auditing – CPUT (2006-12)

Postgraduate Diploma in Financial Planning – UWC (2008)

Matric – Simunye high school (2002-12)