Simphiwe Nozipho

Dedicated Call Centre Agent with strengths in customer service and conflict resolution. Enhances customer satisfaction by delivering friendly and informative support. Implements problem-solving techniques to address issues effectively, fostering positive customer relationships.

Motivated professional with varied experience in customer-facing roles. Demonstrates strong communication and active listening skills, ensuring positive interactions. Eager to contribute to a team success through adaptability and a commitment to customer satisfaction.

Call Centre Agent - NDW FINANCIAL SERVICES - Braamfontein, South Africa

(2025-06)

• Increased customer satisfaction by offering friendly, helpful and informative customer service
• Remained calm under pressure to handle customer complaints and solve problems
• Enhanced customer experience by offering additional services and promotions tailored to individual preferences and history
• Demonstrated problem-solving abilities by identifying root causes of issues and implementing effective solutions
• Implemented conflict resolution strategies to address and settle customer complaints, fostering positive relationships

Call Centre Agent - Nawa Connect - Randburg, South Africa

(2023-01 - 2024-03)

• Increased customer satisfaction by offering friendly, helpful and informative customer service
• Followed up customer calls with further information or instructions when necessary
• Made high volume of sales calls per day exceeding company outbound call targets
• Handled incoming telephone calls promptly to minimise customer waiting times and enhance customer satisfaction ratings
• Support with outbound calls to customers about specific sales and marketing promotional campaigns
• Managed high volume of customer calls, efficiently handling inquiries and resolving issues to uphold customer satisfaction

National Senior Certificate - English First Additional language, Isizulu Home Language, Life orientation, Economics, Business studies, Mathematical Literacy, Tourism - Laban Motlhabi high School (2019)

N1 Management Assistant - Ekurhuleni East TVET College (2020-12)