Call centre agent at Merchants SA (2025-01 – Present)
- Delivered high-quality customer support via inbound calls in a high speed environments.
- Managed customer account queries, including billing disputes.
- Utilized CRM systems to log interactions, update records and ensure data accuracy.
- International campaigns North America.
- Escalated complex issues to specialized teams, such as claims departments or supervisors, while maintaining service level agreements (SLAs) of 80% within 20 seconds.
- Conducted quality assurance checks on calls, identifying trends and contributing to team training on healthcare protocols and customer handling best practices.
Shop Assistant at Clicks pharmacy (2022-07 – Present)
- Execute all transactions by scanning merchandise accurately &processing payments.
- Ensure safe cash handling at all times and issue receipts without delays
- To take ownership of promotional events and daily requirements to support overall store goals.
Yard Official at Transnet Freight Rail (2019-01 – 2022-12)
- Coupling an uncoupling of Air-brake and diesel locomotive with precaution to ensure safety.
- Admitting and despatching of trains through the use of Flags, hand signals, walkie-talkie and control room signals.
- Working with hand brakes and scotch blocks to ensure the safety of diesel wagons and locomotives and Airbrake cylinder levers to make sure that vehicles stay stationary and secure.
HIV & AIDS Counsellor at Life Line NGO (2013-03 – 2019-09)
- Conduct pre- and post-test counseling to explain HIV risks, testing processes, and counselling.
- Link HIV-positive clients to treatment, care services, and referrals for STIs, mental health, or social needs.
- Provide education on HIV prevention, transmission, treatment options, and adherence to antiretroviral therapy (ART).
- Deliver psychosocial and emotional counseling to help clients accept their status and manage stigma.
- Perform risk assessments, including sexual history, drug use, and demographics, to tailor prevention strategies.
- Conduct home visits, group sessions, and health talks for ongoing support and family involvement
- Promote harm reduction, condom use, and retention in care through adherence counseling.
- Trace clients for follow-up testing, viral load monitoring, and retention in programs
