Thabo Boyce

To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.

Call centre agent at Merchants SA (2025-01 – Present)

• Delivered high-quality customer support via inbound calls in a high speed environments.
• Managed customer account queries, including billing disputes.
• Utilized CRM systems to log interactions, update records and ensure data accuracy.
• International campaigns North America.
• Escalated complex issues to specialized teams, such as claims departments or supervisors, while maintaining service level agreements (SLAs) of 80% within 20 seconds.
• Conducted quality assurance checks on calls, identifying trends and contributing to team training on healthcare protocols and customer handling best practices.

Shop Assistant at Clicks pharmacy (2022-07 – Present)

• Execute all transactions by scanning merchandise accurately &processing payments.
• Ensure safe cash handling at all times and issue receipts without delays
• To take ownership of promotional events and daily requirements to support overall store goals.

Yard Official at Transnet Freight Rail (2019-01 – 2022-12)

• Coupling an uncoupling of Air-brake and diesel locomotive with precaution to ensure safety.
• Admitting and despatching of trains through the use of Flags, hand signals, walkie-talkie and control room signals.
• Working with hand brakes and scotch blocks to ensure the safety of diesel wagons and locomotives and Airbrake cylinder levers to make sure that vehicles stay stationary and secure.

HIV & AIDS Counsellor at Life Line NGO (2013-03 – 2019-09)

• Conduct pre- and post-test counseling to explain HIV risks, testing processes, and counselling.
• Link HIV-positive clients to treatment, care services, and referrals for STIs, mental health, or social needs.
• Provide education on HIV prevention, transmission, treatment options, and adherence to antiretroviral therapy (ART).
• Deliver psychosocial and emotional counseling to help clients accept their status and manage stigma.
• Perform risk assessments, including sexual history, drug use, and demographics, to tailor prevention strategies.
• Conduct home visits, group sessions, and health talks for ongoing support and family involvement
• Promote harm reduction, condom use, and retention in care through adherence counseling.
• Trace clients for follow-up testing, viral load monitoring, and retention in programs

N4 - N5 in Public Management – Mormogolo FET college (2012)

Matric – Jongintaba SSS (2010)