Zanele Thipane
Call Centre Agent
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About
Highly motivated and customer-focused professional with call centre and administrative experience. Skilled handling high volume of customer interactions, resolve queries efficiently, and maintaining excellent service standards. Strong communication and computer skills with ability to work in fast-paced environments. Passionate about contributing to team success while growing professionally.
Experience
Call Centre Agent at ITalk international (2025-02 – 2026-03)
I handle high volume of inbound and outbound calls while maintaining quality service standards. Assist customer with product information, resolve complaints, ensure customer satisfaction. Maintain accurate records of customer interactions and sales activities.
Education
Systems Development NQF 4 in Systems Development – Skill development Cooperation (2024-09 – 2025-09)
Grade 12 – Tulip Combined School (2023)
