Sithembiso Khumalo

Remote-ready professional with 3+ years of progressive experience in virtual administration, CRM management, customer support, and insurance administration. Proven track record of independently managing distributed workflows, maintaining data accuracy across platforms including HubSpot, Salesforce, and GoHighLevel, and delivering exceptional client communication via email, chat, and telephonic channels. Fully equipped for remote work with 100 Mbps fibre, backup power, and a dedicated home office—available across multiple time zones.

Freelance Administrative Assistant at Self Employed (2025-11 – 2026-03)

• Assisted businesses and individuals with document amendments and administrative support.
• Prepared and updated pricing lists for small business clients.
• Managed emails, customer communication, and general virtual assistance tasks.
• Completed short-term remote support projects including answering calls and responding to inquiries.

General Assistant at Plumblink (2024-12 – 2025-08)

• Managed end-to-end document control, digital filing, and accurate data entry across multiple internal systems, reducing retrieval time and improving record accuracy.
• Coordinated scheduling and task management for multiple stakeholders simultaneously, ensuring zero missed deadlines in a fast-paced operational environment.
• Served as primary point of contact for client queries, resolving routine issues independently and escalating complex cases with full context documentation.
• Maintained organised physical and digital records, supporting compliance and efficient information retrieval across departments.

Sales Consultant at UDM International (2024-06 – 2024-09)

• Executed structured outbound engagement campaigns, consistently achieving daily call and conversion targets while maintaining CRM data integrity in real time.
• Logged all customer interactions, deal stages, follow-ups, and outcomes within CRM platforms, ensuring 100% pipeline visibility for team leaders.
• Performed routine CRM hygiene—cleaning stale contact records, updating deal stages, and standardising notes—resulting in cleaner reporting data.
• Operated independently within a results-driven remote-style environment, demonstrating strong self-management and accountability.

Insurance Consultant at Friends4Life Intermediary Services (2024-02 – 2024-06)

• Administered insurance pipeline by tracking dealership-sourced leads from initial contact through to policy confirmation, ensuring no leads fell through the cracks.
• Updated CRM systems with accurate client, referral, and coverage information to support seamless handoffs between internal teams and external partners.
• Coordinated multi-stakeholder follow-ups between clients, dealerships, and internal consultants, maintaining strict confidentiality and compliance standards.

Customer Engagement Representative (Part-Time) at MINISO (2023-03 – 2023-07)

• Responded to customer inquiries via multiple channels, resolved issues on first contact where possible, and recorded all feedback for quality assurance review.
• Maintained professionalism and high attention to detail in a fast-paced retail service environment, contributing to consistent positive customer experience scores.

First Impressions Coordinator (Hybrid) at Nails d'Afrique Beauty & Hair (2022-08 – 2023-01)

• Managed appointment scheduling, CRM updates, and inbound client communication both in-person and remotely, bridging on-site and virtual operations.
• Handled phone and email confirmations, follow-up communications, and rescheduling with a near-zero no-show rate.
• Maintained up-to-date client records and supported day-to-day administrative coordination, ensuring smooth daily operations.

Higher Certificate in Business Principles & Practices – Varsity College, South Africa (2023-12)

National Senior Certificate in Matric – Abbotts College, South Africa (2020-12)