Andani Mapholi

IT Support Technician with a Diploma in Information Technology (Network Management) and practical experience gained through the CAPACITI IT Support Programme. Skilled in providing first-line desktop support, troubleshooting Windows 10/11, Microsoft Office, Outlook, hardware, software, and basic network connectivity issues. Knowledgeable in Active Directory user administration, password resets, TCP/IP, DNS, DHCP, printer support, device configuration, and ticket management.

Committed to delivering excellent customer service, resolving technical issues within SLA targets, and supporting end users in fast-paced onsite environments. Strong problem-solving, communication, and teamwork skills with the ability to work independently while escalating complex issues when required.

IT Support - CAPACITI IT Support Programme

(2025-05 - 2026-03)

• Provided first-line IT support by troubleshooting hardware, software, and network-related issues.
• Installed, configured, and maintained Windows 10 and Windows 11 operating systems on Dell, HP, and Lenovo computers.
• Performed desktop and laptop setup, imaging, configuration, and software installation.
• Configured printers, peripherals, and basic LAN connectivity.
• Assisted users with Microsoft 365 applications, including Outlook, Word, Excel, and Teams.
• Provided end-user technical support and troubleshooting

Diploma - Information Technology in Network Management - IIE Rosebank College (2022 - 2024)

National Senior Certificate - Liivha Combined School (2021)